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Apple OS X Support Essentials 10.9 Sample Questions:

1. What's the security risk of enabling client sharing services?

A) Assuming the default settings for OS X, a standard user can only configure directly attached or local network printers from the Print dialog. Also, the appropriate drivers must be installed before the standard user configuring the printer.
B) Any application that supports Auto Save and the Finder can manage document locking.
C) If a network device needs to send data to another network device on the same LAN, it addresses the outgoing packets based on the destination device's MAC address.
D) If a client sharing service is compromised, an unauthorized user can control your Mac and execute unwanted applications or processes.

2. What Wi-Fi authentication protocols are supported by OS X?

A) Disk Utility is the primary application for creating and managing disk images.
B) OS X supports authenticated Wi-Fi via the followingauthentication protocols:WEP, WPA/WPA2 Personal, and WPA/WPA2 Enterprise, which includes support for 802.1Xauthentication.
C) OS X supports the following network interfaces and protocols:
Ethernet IEEE 802.3 family of hardware network interface standards
Wireless (Wi-Fi) IEEE 802.11 family of hardware network interface standardsFireWire IEEE 1394 bridged network interface
Thunderbolt bridged network interface
Bluetooth wireless hardware network interface
USB connectivity via cellular network adapters or iOS devices with cellular network service
Virtual private network (VPN) virtual network interface via the Point-to-Point TunnelingProtocol (PPTP)
VPN virtual network interface via the Layer 2 Tunneling Protocol (L2TP) over InternetProtocol Security (IPSec)
VPN virtual network interface via Cisco IPSec
Point-to-Point Protocol over Ethernet (PPPoE) virtual network interface
6 to 4 virtual network interface
Virtual local area network (VLAN) virtual network interface via the IEEE 802.1Q standard
Link Aggregation virtual network interface via the IEEE 802.3ad standard
Transmission Control Protocol/Internet Protocol (TCP/IP),alsoknown as the Internet protocolsuite
Dynamic Host Configuration Protocol (DHCP)
Domain Name Service (DNS) protocol
Network Basic Input/Output System (NetBIOS) andWindows Internet Naming Service(WINS) protocols
Authenticated Ethernet via the 802.1X protocol
D) The Setup Assistant process guides a user through initial configuration of OS X Mavericks.

3. The Installations section of System Information will show the history of all software installed via the Mac App Store or the OS X Installer.

A) How does Time Machine maintain a backup history of the file system?
B) What's target disk mode and how is it engaged?
C) What's the best way to find which installations have taken place on the system?
D) What's a network location? Who can access network locations?

4. Why does the Finder hide certain folders at the root of the system volume?

A) The Finder hides traditional UNIX resources from average users because they don't need to have access to those items. If users need access to these UNIX items, they can access them from Terminal.
B) The firmware initializes the Mac computer's hardware andlocates the booter file on a system volume. The Power-On Self-Test (POST) checks for basic hardware functionality when the Mac powers on.
C) The Finder populates the Network folder using information provided by the dynamic network services discovery protocols. Computers providing services appear as resources inside the Network folder, and service discovery zones or workgroups appear as folders.
Any currently connected servers also appear in the Network folder.
D) The Disk Utility Verify and Repair feature is used to verify or repair the partition scheme and directory structure of a volume. These elements contain the information used tolocate files and folders on the volume.

5. What's used to identify a Wi-Fi network?

A) AirDrop provides a quick and easy method to share fileslocally via Wi-Fi. AirDrop creates a secure peer-to-peernetwork between local devices. You can verify that a Macsupports AirDrop from the Finder Go menu.
B) A Service Set Identifier, or SSID, is used to identify a Wi-Finetwork name and associated configuration.
C) The network service order list is used to determine the primary network service interface if there is more than one active service. All network traffic that isn't better handled via local connection to an active network service interface is sent to the primary network service interface. So in most cases all WAN traffic, Internet traffic, and DNS resolution is sent through the primary network service interface.
D) OS X sharing services include DVD or CD sharing, Screen Sharing, File Sharing, Printer Sharing, Scanner Sharing, Remote Login, Remote Management (ARD), Apple Events, Internet Sharing, and Bluetooth Sharing.

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