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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. You are in a discovery session with a new client.
Which future deliverable will be most impacted by what you learn about your client's existing support model?

A) Governance Session
B) Channel Strategy Session
C) Grid Design Workshop
D) Key Messaging

2. Your client has five workspaces with Slack admins across multiple departments. The client would like to centralize their support process.
How should you structure the support model so admins can most efficiently review and complete employee requests?

A) Send requests to admins through direct messages (DMs) so only one admin sees each request and adds the request to their personal backlog.
B) Funnel all requests to a central public single-workspace channel for admins where they can coordinate ownership of each request.
C) Send a group direct message (group DM) to the requestor and one request owner so they can work directly with the employee.
D) Funnel all requests to a central private org-wide channel for admins where they can coordinate ownership of each request.

3. Your new client is a small company launching Slack for the first time. They like to keep processes lean and don't have a large IT team to support users with queries.
To ensure a great Slack user experience, which end-user support best practice should you recommend they leverage?

A) Assign employees to monitor help channels and answer users' questions.
B) Communicate an immediate response timeline to ensure user requests are attended to.
C) Create various help channels in Slack for users to submit their requests.
D) Promote a search first culture by providing self-serve materials in Slack to enable users to independently find answers to their questions.

4. You are a Slack Consultant helping a client on Enterprise Grid set up Slack Connect channels that will be used to collaborate with an external partner.
By default, who within your client's organization has the appropriate permissions to approve Slack Connect channel requests to work with the external partner?

A) Org Owners only
B) Org Admins and Org Owners
C) Workspace Admins and Workspace Owners
D) Org Admins only

5. What is the primary benefit of establishing a standard channel naming convention?

A) Enhance the organization's culture and brand.
B) Allow organization and clarity for users.
C) Prevent unnecessary channel creation.
D) Allow users to quickly see other members in that channel.

Solutions: