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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. A Cisco Unified Contact Center Enterprise system is designed with geographic redundancy for the central controllers (with separate call routers and loggers). At the Side A location, there are Call Router A, Logger A, and a duplex pair of peripheral gateways (PG1A/PG1B). At the Side B location, there are Call Router B, Logger B, and a duplex pair of peripheral gateways (PG2A/PG2B). The visible network WAN between the two sites goes down while the private network is operational.
Which of these is true?

A) Both pairs of peripheral gateways stay active at both sites because both call routers are still communicating through the private connection and remain functional.
B) Both pairs of peripheral gateways at both sites stay active and Call Router B takes control.
C) The peripheral gateway pair at the Side A site (PG1A/PG1B) is unavailable.
D) The Side A call router becomes active and the peripheral gateway pair at the Side B site (PG2A/PG2B) becomes unavailable.

2. In a multisite distributed call processing model for Cisco Unified Contact Center Enterprise, which statement is true?

A) Each Cisco Unified Communications cluster must have its own dedicated Cisco Unified IP IVR for queuing and treatment.
B) More than one Cisco Unified Communications Manager cluster is supported.
C) The Cisco Unified Communications Manager cluster must be located in one data center.
D) The Cisco Unified Contact Center Enterprise agents must be at the same site as the Cisco Unified Communications Manager cluster.

3. Which Cisco Unified IP phone model is incompatible with the Cisco Unified Contact Center Enterprise system 8.0(x)?

A) 7970
B) 9951
C) 6921
D) 7930
E) 7920

4. Which item is not a factor in determining bandwidth requirements for the visible network connection between the Cisco Unified Contact Center Enterprise Agent Peripheral Gateway and the call router?

A) busy hour call attempts
B) number of skill groups per agent
C) number of agents
D) number of call types
E) number of call and ECC variables

5. In the Cisco ICM ConfigManager Peripheral Gateway Explorer, when setting the Peripheral Configuration for the Cisco Unified Communications Manager Multi-Line ACD feature, what are the two expected behaviors of the system when the settings are as shown? (Choose two.)

A) If the agent selects another line on the Cisco Unified IP phone, the agent state will change to Not Ready.
B) The CTI Desktop will show only the ACD line that the agent used to log in.
C) The CTI Desktop will monitor only one ACD line, but all other lines will be shown on the desktop.
D) If the agent selects another line on the Cisco Unified IP phone, the agent state will not change.

Solutions: