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ISEB The Foundation Examination - ITIL® Sample Questions:

1. A process owner is responsible for which of the following?
1.Defining the process strategy
2.Assisting with process design
3.Improving the process
4.Performing all activities involved in a process

A) All of the above
B) 2, 3 and 4 only
C) 1, 2 and 4 only
D) 1, 2 and 3 only

2. Which of the following would be most useful in helping to implement a workaround as quickly as possible?

A) A known error database
B) A capacity database
C) A definitive media library
D) A request for change

3. Which one of the following is an objective of release and deployment management?

A) To ensure that the overall business risk of change is optimized
B) To standardize methods and procedures used for efficient and prompt handling of all changes
C) To define and agree release and deployment plans with customers and stakeholders
D) To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)

4. Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?

A) Service level management
B) Demand management
C) Risk management
D) Financial management

5. Which of the following BEST describes technical management?

A) A function that provides hardware repair services for technology involved in the delivery of service to customers
B) A function responsibilities for facilities management and building control systems
C) A function that includes providing technical expertise and overall management of the IT infrastructure
D) Senior managers responsibilities for all staff within the technical support function

Solutions: