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SAP C-BOSUP-90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. Which application within Root Cause Analysis should be used to add a Technical System?

A) System Conflict Resolution
B) Agent Administration
C) Diagnostic Setup
D) System Maintenance

2. What can the processor use in the Service Desk for message processing? (Choose two)

A) CRM_DNO_MONITOR transaction within SAP GUI
B) Incident Management Work Center
C) Business Process Monitoring Work Center
D) Transaction INCMAN

3. You have picked a message from the queue.
What are your next steps? (Choose two)

A) Get a thorough understanding of the issue from the information given in the message.
B) Search for notes and confirmed messages.
C) Ask the customer for their usernames and passwords.
D) Try to guess what the customer might want to have.

4. Where is collected data processed to generate a report when using SAP EarlyWatch Alert?

A) In SAP Solution Manager
B) In the SAP Service Marketplace
C) In the Data Collectors on satellite systems
D) In SAP Support office by support consultants

5. Which of the following statements is a true representation of an installation?

A) An installation is related to the number of employees in that organization.
B) Each customer can have several installations associated to their identifier.
C) An installation can contain only one system linked to it.
D) Each customer has only one installation per legal entity.

Solutions: