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SAP C_C4HFSM_91 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

Question 1

Everytime you change the permission group. the mobile device will delete all data and trigger a full sync.
Determine whether this statement is True or False.

A. False
B. True

Question 2

Which duties a dispatcher has at least - using Field Service Workforce Management? Choose the correct answer.

A. Assign Service Call to a technician. 2. Release Assignment. 3. Call technician
B. Open Serive Call. 2.Create assignment reservation 3. Set Service Call 'Financially complete'
C. Assign Service Call to a technician. 2.Release Assignment. 3. Set Service Call 'Financially complete'
D. Assign Service Call to a technician. 2. Release Assignment. 3.Set Service Call 'technically complete'
E. Assign Service Call to a technician. 2. Enter Customers Address into Master data. 3. Release Assignment

Question 3

Screen customizations. Choose Four correct answers.

A. can (un)display, sort and group fields and custom fields
B. tare possible for mobile & web-screens
C. Mark a job as 'technically complete
D. can validate inputs in fields
E. can show custom translations instead of standard translations

Question 4

Which statements are correct regarding data sync rules. Choose Three correct answers.

A. To enable Data Sync Rules, go to the admin app, within Cloud Account, select the correct User Group, select edit and enable the desired Data Sync Rule
B. Data Sync Rules only limit the data in mobile devices. not web apps
C. You can limit the data sent to the mobile device using Data Sync Rules
D. They are used to optimize mobile performance

Question 5

The dispatcher has recently joined the Service-Company and does not know yet his colleagues. How is SAP Field Service solution supporting the dispatcher in finding suitable technicians for open service tasks? Choose Four correct answers.

A. By right-click on the activity and choosing option 'find matching technician' all qualified technicians are shown on the screen.
B. You can browse to the Business Partner Masterdata and look up which technician has been doing the job for past service calls.
C. The dispatcher can see what 'skills' have been assigned to the technician in order to find out if he qualifies for the job.
D. The solution doesn't help. The dispatcher has to find out himself (e.g. by asking colleagues) if a technician is able to conduct a job or not
E. The dispatcher sees the open time-slots of each technician in the planning board and can be sure that he is capable of doing the job.

Solutions: