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Salesforce Certified Platform Strategy Designer Sample Questions:

1. The strategy designer at Cloud Kicks is using a How Might We statement to frame their design challenge.
What should they do to test their statement to ensure it successfully guides their design process?

A) Use rapid ideation with project team
B) Test the statement with end users.
C) Launch an online survey

2. A strategy designer is planning a remote workshop with a team from their partner company using a new digital collaboration tool. Many employees at the partner company have much less experience with technology.
Which activity should ensure the workshop is accessible to all participants?

A) Ask a friend to test the tools first and give feedbeck on how user-friendly the activities are.
B) Allow access to the tool ahead of time and make sure participants are familiar before getting started.
C) Conduct an in-person session with the partner company; collaboration is best when done face-to-face.

3. The strategy designer is creating a new loyalty program for Cloud Kicks and wants to map the key people who may influence or be impacted by the program.
Which mapping process should the designer use to achieve this goal?

A) Service Mapping
B) Ecosystem Mapping
C) Journey Mapping

4. A project team at Cloud Kicks have this challenge statement: How might we increase the adaptability?
What information is missing that belongs for well written challenge statement?

A) The persona being designed for
B) The desired outcome
C) The hypothesis of the solution

5. As part of Cloud Kicks' new self-service strategy, researchers want to collect personally identifiable information to share in an aggregate format.
Which considerations should a strategy designer share*?

A) Applicable privacy acts
B) Globally-accepted privacy act
C) Cookie consent requirements

Solutions: