Salesforce Certified Agentforce Specialist : AI-201

  • Exam Code: AI-201
  • Exam Name: Salesforce Certified Agentforce Specialist
  • Updated: Sep 11, 2026     Q & A: 315 Questions and Answers

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Salesforce AI-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: AI Agents35%- Channel integration: digital experience, email, Slack
- Agent architecture and reasoning engine
- Agent types: Service, Sales, Employee
- Topics and actions configuration
- Deterministic controls: filters and variables
- Agent User security and permissions
Topic 2: Prompt Engineering20%- Prompt Builder usage and use cases
- Grounding techniques and best practices
- Prompt template creation: field generation, flex types
- Prompt management and user roles
Topic 3: Development Lifecycle15%- Version control and maintenance
- Monitoring, adoption and optimization
- Deployment: sandbox to production
- Testing agents in Testing Center
Topic 4: Data Cloud for Agentforce20%- Agentforce Data Library types
- Retrievers and search types: keyword, vector, hybrid
- Improving response accuracy with data grounding
- Unstructured data processing: chunking, indexing
Topic 5: Multi-Agent Interoperability5%- Agent-to-agent communication
- Agent API usage scenarios
- Model Context Protocol (MCP)

Salesforce Certified Agentforce Specialist Sample Questions:

Question #1

What is one key purpose of action instructions when creating a custom agent action in Agentforce?

  • A. Action instructions tell the user how to call this action in a conversation.
  • B. Action instructions define the temperature of the large language model (LLM) powering the Reasoning Engine.
  • C. Action instructions help the reasoning engine decide which action to use.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #2

Universal Containers (UC) wants to ensure the effectiveness, reliability, and trust of its agents prior to deploying them in production. UC would like to efficiently test a large and repeatable number of utterances. What should the Agentforce Specialist recommend?

  • A. Leverage the Agent Large Language Model (LLM) UI and test UC's agents with different utterances prior to activating the agent.
  • B. Create a CSV file with UC's test cases in Agentforce Testing Center using the testing template.
  • C. Deploy the agent in a QA sandbox environment and review the Utterance Analysis reports to review effectiveness.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #3

Universal Containers is setting up the data library configuration within the Agentforce Builder.
What is true regarding Agentforce Data Libraries?

  • A. Each data category can only have one data library.
  • B. Only data library owners can assign it to the agent.
  • C. An agent can have only one data library assigned to it.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #4

An administrator at Universal Containers has successfully deployed a new agent from a sandbox to production using a change set. The agent uses a prompt template that invokes a Salesforce flow to perform a complex calculation. In production, when users interact with the agent, it fails with an error message every time the flow is supposed to run. The flow was included in the change set and is present in production. What is the most likely cause of this issue?

  • A. The user in production does not have permission to run the flow.
  • B. The flow was not manually activated in the production org after the deployment.
  • C. The change set did not include the dependent Apex classes for the flow.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #5

Universal Containers (UC) is using Einstein Generative AI to generate an account summary. UC aims to ensure the content is safe and inclusive, utilizing the Einstein Trust Layer's toxicity scoring to assess the content's safety level. What does a safety category score of 1 indicate in the Einstein Generative Toxicity Score?

  • A. Safe
  • B. Not safe
  • C. Moderately safe
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Explanation: Only visible for Pass4guide members. You can sign-up / login (it's free).

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