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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

Question 1

What should you do to enable Password Reset in Digital Customer Service (DCS)?

A. Enable the "Password Reset" option in the User Administration component.
B. Obtain the Change Password Link and add it to your DCS page.
C. Add the Password Reset component to your DCS application.
D. Instruct users that they can only change their password by chatting with an agent.

Question 2

Which two options are true about reporting on milestones?

A. Milestone reporting is performed via the CRM Service Request Real-Time subject area.
B. An as-delivered SLA Infolet shows near-overdue and overdue milestones.
C. Administrator-defined milestone data is not included in Analytics.
D. No standard reports on milestones are provided.

Question 3

To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

A. Title
B. Title, Status
C. Title, Status, Problem Description
D. Title, Category, Severity
E. Title, Category, Severity, Status

Question 4

Identify three considerations before starting the configuration of assignment rules to service requests.

A. the candidates of queues to use as criteria for your rule assignments
B. the candidates of service requests to use as criteria for your rule assignments
C. the attributes of queues to use as criteria for your rule assignments
D. the attributes of service requests to use as criteria for your rule assignments
E. the rule sets you want to create and the rules to include in each rule set

Question 5

Which three subobject functions are included in the REST API for Service Requests (SRs)?

A. Update resource manager
B. Delete activity
C. Delete message
D. Update resource member
E. Update SR reference

Solutions: