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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which three statements are true about headers of custom process models?

A) The header section needs to be uncommented during testing.
B) The header section is always commented.
C) The/QDntain the version number of the Connect Common Object Model.
D) They contain all possible events with the objects.
E) They list only the events that are supported by the code implementation.
F) They contain standard objects only.
G) They contain the version number of the PHP script.

2. Which two types of joins are available in analytics?

A) Inner
B) Internal
C) Intersection
D) Outer LTD) External
E) Peripheral

3. Which two events can trigger Custom Process Models?

A) Update
B) Refresh
C) OnSaveComplete
D) Create
E) Load

4. How can you enable add-ins to run locally without uploading it to the server?

A) Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.
B) Configuration > Site Configuration > Addin Manager > Required Profile > Select Developer Mode.
C) Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.
D) Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.

5. Which three statements are true about Service Level Agreements?

A) They enable you to restrict what agents can view as part of navigation on the console.
B) They enable you to restrict the knowledge articles that are viewed by end users in the Customer Portal.
C) They enable you to restrict the number of incidents raised by end users through various channels.
D) They enable you to set a timeline for an agent to respond to an incident.
E) They enable you to specify the duration for which an incident can be kept in waiting status.
F) They enable you to set the reports that are visible to an agent.

Solutions: