Microsoft Dynamics 365 Fundamentals (CRM) (MB-910日本語版) : MB-910日本語

  • Exam Code: MB-910日本語
  • Exam Name: Microsoft Dynamics 365 Fundamentals (CRM) (MB-910日本語版)
  • Updated: Sep 14, 2026     Q & A: 161 Questions and Answers

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Microsoft Dynamics 365 Fundamentals (CRM) Exam Certification Details:

Exam NameMicrosoft Certified - Dynamics 365 Fundamentals (CRM)
Duration60 mins
Sample QuestionsMicrosoft Dynamics 365 Fundamentals (CRM) Sample Questions
Passing Score700 / 1000
Number of Questions40-60
Exam Price$99 (USD)
Schedule ExamPearson VUE
Books / TrainingMB-910T00: Microsoft Certified: Dynamics 365 Fundamentals (CRM)
Exam CodeMB-910

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910

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Microsoft MB-910日本語 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Describe the capabilities of shared features (10-15%)10-15%- Describe reporting and analytics capabilities
  • 1. Describe the intelligence capabilities
  • 2. Describe reporting in Dynamics 365
- Describe the common elements
  • 1. Describe the user experience
  • 2. Describe security roles and teams
  • 3. Describe communications and collaboration
  • 4. Describe the out-of-box entities
Topic 2: Describe the capabilities of Microsoft Dynamics 365 Field Service (10-15%)10-15%- Describe the core capabilities
  • 1. Describe work order management
  • 2. Describe connected Field Service and IoT integration
  • 3. Describe Resource Scheduling Optimization
- Describe the Field Service mobile app
  • 1. Describe the mobile app capabilities
Topic 3: Describe the capabilities of Microsoft Dynamics 365 Marketing (10-15%)10-15%- Describe the marketing capabilities
  • 1. Describe email marketing features
  • 2. Describe the core capabilities of Dynamics 365 Marketing
  • 3. Describe event management capabilities
- Describe segments and leads
  • 1. Describe lead management
  • 2. Describe customer segments
  • 3. Describe account and contact management
Topic 4: Describe the capabilities of Microsoft Dynamics 365 Customer Service (25-30%)25-30%- Describe customer service insights
  • 1. Describe Customer Service Historical analytics
  • 2. Describe AI insights for customer service
  • 3. Describe dashboards and analytics
- Describe the core capabilities of Dynamics 365 Customer Service
  • 1. Describe the omnichannel experience
  • 2. Describe the case management capabilities
  • 3. Describe knowledge management capabilities
Topic 5: Describe the capabilities of Microsoft Dynamics 365 Sales (25-30%)25-30%- Describe the sales management capabilities
  • 1. Describe forecasting
  • 2. Describe lead and opportunity management
  • 3. Describe territory management
  • 4. Describe sales analytics
- Describe the core capabilities of Dynamics 365 Sales
  • 1. Describe the sales automation capabilities
  • 2. Describe the quote-to-cash workflow
  • 3. Describe the opportunity management workflow

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