Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) : MB2-718日本語
- Exam Code: MB2-718日本語
- Exam Name: Microsoft Dynamics 365 for Customer Service (MB2-718日本語版)
- Updated: Sep 06, 2025 Q & A: 90 Questions and Answers
About Pass4guide Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) : MB2-718日本語 Exam
Best companion
No one will be around you all the time to make sure everything is secured. You choose most of your parts in your life as well as the practice materials for this exam. However, our Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) prep training will away be here waiting for you to choose. We make our MB2-718日本語 study guide with diligent work and high expectations all these years, so your review will be easier with our practice materials. You can consult with our employees on every stage of your preparation, which is convenient for you, so we will serve as your best companion all the way.
User-friendly services
Before you buying our Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) practice materials, there are many free demos for your experimental use. After getting our Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) prep training, you can pose your questions if you have. We offer considerate aftersales services 24/7. Alongside with a series discounts and benefits if you buy more, you can get more. Moreover, our experts will write the MB2-718日本語 training material according to the trend of syllabus so the new supplements will be extra benefits for your reference. We provide employees with training courses. And we have set up pretty sound system to help customers in all aspects. It means even you fail the exam, things will be compensated because our humanized services.
As the company enjoys great reputation in the market, our Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) practice materials are reliable and trustworthy with impressive achievements like 98-100 percent passing rate up to now, you must be curious why our Microsoft practice material are so excellent with much public praise, so we listed many representative characteristics for your reference.
Bright prospect
The importance of the certificate of the exam is self-evident. They can also help you cultivate to good habit of learning, build good ideology of active learning, activate your personal desire to pass the exam with confidence and fulfill your personal ambition. You can have more opportunities to get respectable job and stand out among the average. So it is our sincere hope that you can have a comfortable experience with the help of our Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) study guide as well as the good services.
Instant Download: Our system will send you the MB2-718日本語 braindumps files you purchase in mailbox in a minute after payment. (If not received within 12 hours, please contact us. Note: don't forget to check your spam.)
Microsoft MB2-718 Exam Syllabus Topics:
| Topic | Details |
|---|---|
| Manage Cases, the Knowledge Base, and the Interactive Service Hub (25% - 30%) | |
| Create and manage cases | -Manage case lists and views, search for case records, create a new case record, convert activities to cases, perform case resolution processes, implement case routing rules; set up and configure case creation and update rules, implement parent/child cases, merge cases |
| Create and manage the knowledge base | -Search for articles; associate an article with a case; use knowledge base articles to help resolve cases; create, manage, and maintain knowledge base article templates; create, modify, and publish knowledge base articles; format articles; attach knowledge base articles to email messages |
| Install and configure Microsoft Dynamics CRM Server | -Install sample data; install and configure language packs, install the email router, configure server synchronization, configure SharePoint integration, install the SSRS data connector |
| Manage the Interactive Service Hub | -Implement single-stream and multi-stream dashboards, manage queues and cases from streams |
| Manage Queues, Entitlements, and Service Level Agreements (SLAs) (20% - 25%) | |
| Create and manage queues | -Differentiate between queue types, create and maintain queues, add cases and activities to queues, reconfigure queue items, implement case routing |
| Create and manage entitlements | -Define entitlements, create and maintain entitlement templates, create and configure a new entitlement, create entitlements and add entitlement lines, apply entitlements to cases, associate products, associate entitlement channels, associate an SLA, activate and deactivate entitlements, renew an entitlement |
| Create and manage SLAs | -Define standard and enhanced SLAs, implement SLA actions and details, use SLAs on-demand, manage cases with standard and enhanced SLAs |
| Implement Service Management Analysis and Voice of the Customer Surveys (15% - 20%) | |
| Perform service management analysis | -Create Microsoft Power BI dashboards, create service dashboards, design and create system charts, identify goal management components, define goals, implement and configure Advanced Find, create editable grids, identify service report types, design reports, export content to Microsoft Excel |
| Upgrade Microsoft Dynamics CRM and other components | -Identify VOC features and components, install and configure VOC, create survey forms, create surveys by using the survey designer, create and configure surveys, link survey questions, pipe data into surveys, route responses, configure survey distribution options, identify and configure survey result options |
| Manage the Unified Service Desk (USD) (15% - 20%) | |
| Install and configure the USD application | -This topic may include: Install and configure the USD application; define User Interface Integration (UII) actions and calls; create an action call; manage connections by using Connection Manager, Global Manager, and debugger |
| Implement hosted controls | -Create hosted controls, implement toolbars, identify and declare common events, implement window navigation rules, create and configure default and specific rules, implement data and replacement parameters |
| Configure server-side synchronization | -Manage USD sessions, configure user settings and options, create agent scripts, identify debugger capabilities and components, view page data and parameters in the debugger |
| Manage Dynamics Field Service and the Interacitve Services Hub (15% - 20%) | |
| Install and configure Dynamics 365 Field Service | -Plan a Field Service implementation; identify Field Service security roles and administration tasks; view and configure the schedule board; implement the schedule assistant; identify work order relationships; identify accounts, incident types, and service task types; identify agreement options; configure agreement bookings and invoices |
| Manage the Field Service mobile app and other Field Service features | -Identify features and limitations of the mobile app, configure the Field Service mobile app, review customer assets, manage the purchase order process, manage inventory, process returns |
Efficient way to succeed
Confronted with many useless practice materials in the market, do not you think that using with them will put you under great pressure and possibility of failure? On contrast, reviving with us can help you gain a lot in an efficient environment and stimulate your enthusiasm to learn better. There are three versions for your reference right now PDF & Software & APP version. Last but not the least, you can spare flexible learning hours to deal with the points of questions successfully.
Microsoft Dynamics 365 for Customer Service MB2-718 Exam
Microsoft Dynamics 365 for Customer Service MB2-718 Exam which is related to Microsoft Certified Professional Certification. This exam measures and validates the create and manage cases, create and manage queues, install and configure Dynamics 365 field service, identify features and limitation of the Mobile Apps. App Developers, Sales Operations Managers, and IT Professionals usually hold or pursue this certification and you can expect the same job role after completion of this certification.
Certification Path
The Microsoft Dynamics 365 for Customer Service Certification includes only one MB2-718 exam.
Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx
Reputed products
We are reputed company for our profession and high quality MB2-718日本語 practice materials covering all important materials within it for your reference. As representative Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) updated torrent designed especially for exam candidates like you, they are compiled and collected by experts elaborately rather than indiscriminate collection of knowledge. By using our Microsoft Dynamics 365 valid questions, you can yield twice the result with half the effort.
Related Exam
- Microsoft Dynamics 365 Field Service Functional Consultant - MB-240 pass guide
- Microsoft Dynamics 365 Finance Functional Consultant - MB-310 pass guide
- Microsoft Dynamics 365 customer engagement Online Deployment (MB2-715日本語版) - MB2-715J pass guide
- Microsoft Dynamics 365 Finance Functional Consultant (MB-310日本語版) - MB-310J pass guide
- Microsoft Dynamics 365 Field Service Functional Consultant (MB-240日本語版) - MB-240J pass guide
- Microsoft Dynamics 365 Fundamentals (ERP) (MB-920日本語版) - MB-920J pass guide
- Microsoft Dynamics 365 Business Central Functional Consultant - MB-800 pass guide
- Microsoft Dynamics 365 Supply Chain Management Functional Consultant - MB-330 pass guide
- Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) - MB-230J pass guide
- Microsoft Dynamics 365 for Sales (MB2-717日本語版) - MB2-717J pass guide
Related Certifications
Over 59816+ Satisfied Customers
What Clients Say About Us
Why Choose Us
QUALITY AND VALUE
Pass4guide Practice Exams are written to the highest standards of technical accuracy, using only certified subject matter experts and published authors for development - no all study materials.
TESTED AND APPROVED
We are committed to the process of vendor and third party approvals. We believe professionals and executives alike deserve the confidence of quality coverage these authorizations provide.
EASY TO PASS
If you prepare for the exams using our Pass4guide testing engine, It is easy to succeed for all certifications in the first attempt. You don't have to deal with all dumps or any free torrent / rapidshare all stuff.
TRY BEFORE BUY
Pass4guide offers free demo of each product. You can check out the interface, question quality and usability of our practice exams before you decide to buy.
Our Client
