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Pegasystems Lead System Architect (LSA) Pega Architecture Exam 86V1 Sample Questions:

1. A call center uses Pega Customer Service. Where does Pega Customer Service fit into the enterprise architecture?

A) Pega Customer Service is the customer interaction system of record.
B) Pega Customer Service is the new customer onboarding system.
C) Pega Customer Set vice is the customer and account enterprise service bus.
D) Pega Customer Service is the billing and reporting system of record.

2. In the Answer Area, determine where data is stored for each design option.

3. MyMealth Corporation wants to use the age of the claim to increase the urgency on the assignment so that claims processors work on the most urgent claims first. The claim assignment urgency increases by 1 each day the claim remains in an unresolved status. At any time. My Health has up to 10,000 claims in process. Claims in the PendingProcessing workbasket are subject to this calculation. The application updates the claim urgency daily before the work day begins. AM claims are processed within 30 days.
MyHealth also processes complaint cases from health plan members. Complaint cases use a service level agreement (SLA) to ensure the customer service representatives respond to complaints within 48 hours. All claims processors work in Los Angeles 9:00 AM-5:OQ PM PST.
Which approach satisfies the claim urgency requirement and provides the best experience for the claims processor?

A) Use a declare expression to increment the pytJrgcncyAsp/gnAdjur.t value to 1. When a claim processor opens the assignment, the urgency is increased by 1.
B) Use the assignment SLA to increment the pyUnjerncyAssiqnAdjust value by 1 every day the claim is in an open status.
C) Use the overall SLA to increment the pyUrgencyAssignAdjust value by 1. Reset the goal date to the following day
D) Use an advanced agent on a dedicated node to increment the pyUrgencyAssignAdjust value by 1 for every assignment that matches the selection criteria.

4. set the three security tasks you perform when deploying an application to a production environment. (Choose Three)

A) Change the Rule security mode setting on the access groups to Deny.
B) Delete the Unauthenticated access group.
C) Restrict access to ruleset configuration.
D) Rename the PRServlet default servlets.
E) Update standard dynamic system settings.

5. Table a contains customer information. Table B contains complaints submitted by customers. Table C contains positive feedback submitted by customer.
You are tasked to write a report that list all rows in Table A where, per customer, the number of rows in Table B related to Table A are greater than the number of rows in Table C related to table A.
Which method creates the report that executes with the best performance?

A) Define two subreports, one where table B users ''Do not Join'', and one where Table C users ''Do not Join'', In the main report count the rows from each subpreport, then only include rows where the count from the Table B subreport than the count from the Table C subreport.
B) Join table A to Table B and C using include all rows in join class. Count the Join column from both Table B and Table C. Only include rows where the first count is greater than the second.
C) Join table A to Table B and C using include all rows in this class. Count the Join column from both Table B and Table C. Only include rows where the first count is greater than the second.
D) Define two subreports: one that counts rows in Table B relative to Table A, and on that counts the rows in table C relative to Table A. Only include rows in the main. Report against table A where the table B count is greater that the Table C count.

Solutions: