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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which of the following is a key success metric for the 'acquire' activity?

A) Service performance against the agreed SLA targets
B) Quality of the resources and services outsourced from suppliers
C) Number and impact of incidents and performance deviations
D) Negative impact of changes on service availability and performance

2. Which concept is illustrated when an employee is granted permission to the company's new file- sharing platform for daily use?

A) Utility
B) Access to resources
C) Warranty
D) Goods

3. Which activity has the primary responsibility for maintaining and monitoring digital products and supporting systems?

A) Operate
B) Transition
C) Deliver
D) Support

4. A team is gathering customer feedback and measuring current service response times to understand its existing performance. Which step of the continual improvement model does this activity represent?

A) Take action
B) Where are we now?
C) Where do we want to be?
D) What is the vision?

5. Why are management practices important for value chain activities?

A) They define the organization's purpose and strategy
B) They enable value chain activities by providing the required capabilities
C) They ensure activities are performed in a fixed order
D) They replace value chain activities with standardized processes

Solutions: