Pegasystems Certified Pega Customer Service Developer 24 : PEGACPCSD24V1

  • Exam Code: PEGACPCSD24V1
  • Exam Name: Certified Pega Customer Service Developer 24
  • Updated: Aug 14, 2026     Q & A: 0 Questions and Answers

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Pegasystems PEGACPCSD24V1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Application Development15%- Architecture and Reuse
  • 1. Configure coexistence
  • 2. Modular Enterprise Reuse
  • 3. Pega Center-out architecture
Topic 2: Case Management10%- Service Request Creation
  • 1. Apply case creation best practices
  • 2. Create new service requests
  • 3. Control service request behavior through configuration
Topic 3: Business Rules15%- Decisioning and Automation
  • 1. Automate customer service processes
  • 2. Implement decision logic
  • 3. Configure business rules
Topic 4: Data Integration15%- Data Management
  • 1. Configure data relationships
  • 2. External storage configuration
  • 3. Storage options
- Common Data Model
  • 1. Purpose of the Common Data Model
  • 2. Entities and Case Type relationships
  • 3. Components of the Common Data Model
Topic 5: Channels15%- Customer Interaction Channels
  • 1. Configure web messaging
  • 2. Benefits of Pega Digital Messaging
  • 3. Configure Pega Call
- Messaging AI
  • 1. Configure Email Bots
  • 2. Configure Messaging AI
Topic 6: Security10%- Application Security
  • 1. Customer data protection
  • 2. Access control configuration
  • 3. Role and privilege management
Topic 7: User Experience20%- Constellation User Experience
  • 1. Define Constellation UX best practices
  • 2. Configure Constellation-based experiences
- Composite Desktop
  • 1. Create and manage Composite tabs
  • 2. Define Composite best practices

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