ServiceNow Certified Implementation Specialist-Human Resources : CIS-HR

  • Exam Code: CIS-HR
  • Exam Name: Certified Implementation Specialist-Human Resources
  • Updated: Aug 20, 2026     Q & A: 130 Questions and Answers

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About Pass4guide ServiceNow Certified Implementation Specialist-Human Resources : CIS-HR Exam

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How to register for the CIS-HR Exam

To purchase the CIS-HR exam, you should be a member of the ServiceNow Partner Program.

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-hr-blueprint.pdf

Certification Topics of CIS-HR Exam

Our CIS-HR exam dumps covers the following objectives of ABA Certified Trust and Financial Advisor (CTFA) Exam.

  • Service Availability
  • Service Delivery
  • Business Continuity

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CIS-HR Certification Application Process

Please note that you must have at least 3 years of professional experience in the IT industry to be eligible to apply. ServiceNow will validate your Professional Experience History upon submission of your application. The Business Continuity exam is worth 10 percent of the total CIS-HR certificate. This exam a candidate's knowledge and skills related to Business Continuity activities. The job roles that are supported by this certification include the following:

The Change Management exam is worth 20 percent of the total CIS-HR certificate. This exam a candidate's knowledge and skills related to Change Management activities. The job roles that are supported by this certification include the following: The Service Delivery exam is worth 30 percent of the total CIS-HR certificate. This exam a candidate's knowledge and skills related to Service Delivery activities. The job roles that are supported by this certification include the following: The Knowledge Management exam is worth 20 percent of the total CIS-HR certificate. This exam a candidate's knowledge and skills related to Knowledge Management activities.

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ServiceNow CIS-HR Exam Syllabus Topics:

SectionWeightObjectives
Designer Integration25%- Employee Readiness using Workforce Dimensions
- Configurable Workspace Integration
- Integration with HCM Systems
Core Configuration30%- HR Service Administration
- HR Document Generation
- Virtual Agent for HR
- HR Service Catalog Configuration
HR Case Management25%- HR Case Metrics and Reporting
- Case Templates and Quick Actions
- HR Case Creation and Assignment
- HR Case Lifecycle
Employee Record Management20%- Employee Documents and Signatures
- Employee Data Model
- Onboarding/Offboarding Processes
- Employee Service Center

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