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Avaya 3000.2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. Which three requirements are collected during the Infrastructure Data Gathering phase?
(Choose three.)

A) Line of Business application integration needs
B) Current PBX/Key System Features and Dial Plan
C) Productivity Requirements
D) Above Physical Layer: Existing Data Network
E) Physical Layer: Existing Telecom Infrastructure

2. What does it mean when the system status light on an IP Office expansion (e.g. ATM16, DS/DT30) module is flashing green?

A) No lines/stations are in use on the module.
B) There is no communication with the IP Office.
C) The .bin files are not loaded into the module.
D) A line/station is in use on the module.

3. Which feature on the IP Office allows the VoiceMail Pro to announce the name of a user in a mailbox without the user having to record their name?

A) TTS
B) IMS
C) UMS
D) VTS

4. You have just installed the Customer Call Reporter (CCR) server. The customer wants to have the supervisor have real-time status of all groups and agents. They also want to set and see alarms (e.g., low agents logged-in) on the same view. Is this possible?

A) Yes, but you can see real-time status against Queue and Agents in a View tab; alarms must show in another view.
B) Yes, but a supervisor has to install the CCV software.
C) Yes, but you also need to keep the mailing client (e.g., Outlook, Lotus) open; an email will be sent in real-time.
D) No, this feature only works using the Compact Contact Center.
E) Yes, provide the correct settings in Supervisor Views.

5. You need to implement the new tourist information center (TIC) in Milan. The requirement is to have an Auto Attendant that can supply up to three levels (caller can choose option 1, then 2, and finally option 3) for 10 different information groups such as City Guides, "points of view", Hotels with available room, etc. An additional requirement is to have the voicemail-to-email option for all people working at the TIC of Milan. Which IP Office version will meet these requirements for the least cost?

A) IP Office Advanced Edition
B) IP Office Preferred Edition
C) IP Office Preferred Edition and IP Office Advanced Edition
D) IP Office Basic Edition
E) IP Office Essential Edition

Solutions: