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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

Question 1

A strategy designer is working with a team to assess and prioritize potential opportunities for an upcoming product release using the Design Thinking methodology.
Which next step should the designer recommend to assist with prioritization?

A. Analyze the feature feasibility and let technology drive future designs.
B. Survey users and prioritize building their most desired features.
C. Test for desirability and refine ideas based on feasibility

Question 2

The design team at Cloud Kicks is in the early stages of exploring an idea for a wearable device to track customers activity during workouts.
They employ footwear designers and manufacturing experts, but they lack an engineer experienced in consumer hardware, What should the strategy designer do to determine whether or not to pursue this product idea?

A. Hire an engineer with experience in consumer devices.
B. Perform secondary research on common hardware issues.
C. Conduct an expert interview in consumer device engineering.

Question 3

A strategy designer is hired to help service agents pool their shared knowledge, see the bigger picture, and understand what may be causing poor and disjointed support experiences, and where other pain points and opportunities may lie. Which method of co-design workshop should be used?

A. Ideation
B. Journey mapping
C. Prototyping

Question 4

An online retailer developing a new sales strategy that releases a new, limited time promotion every 10 minutes to keep shoppers engaged.
The retailer's strategy designer has concerns that the promotion falls into an ethical risk zone around addiction.
Which strategy should be used to bring potential issues to light?

A. Release the project as intended knowing customer feedback will force the concerns to be
B. Create a provocative presentation showing how strategies like these will lead to unhealthy
C. Design a workshop for the team to slow down and think through the potential consequences of

Question 5

A consumer healthcare startup wants to collect data on patients' symptoms over time, and plans to research how to monetize this data.
How should a strategy designer counsel leadership in consideration of ethical implications for both the company and its patients?

A. Perform user research with patients to understand their level of comfort of data being shared for
B. Research similar healthcare organizations about how they are monetizing patient data
C. Facilitate a Consequence Scanning workshop before proceeding with any further investment.

Solutions: