Avaya 72201X : Avaya Aura® Core Components Support Certified Exam

  • Exam Code: 72201X
  • Exam Name: Avaya Aura® Core Components Support Certified Exam
  • Updated: Sep 15, 2026     Q & A: 96 Questions and Answers

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Avaya 72201X Exam Syllabus Topics:

SectionWeightObjectives
Troubleshooting Avaya Aura Core Components25%-30%- Support Operations
  • 1. Service Restoration
  • 2. Fault Isolation Techniques
  • 3. Issue Escalation Procedures
  • 4. Root Cause Analysis
Maintenance and Support Best Practices5%-10%- Operational Tasks
  • 1. Support Documentation
  • 2. System Health Checks
  • 3. Software Update Verification
  • 4. Backup and Recovery Concepts
System Monitoring and Diagnostic Tools20%-25%- Troubleshooting Utilities
  • 1. Log Collection and Analysis
  • 2. Network Trace Tools
  • 3. System Status Verification
  • 4. Performance Monitoring
Avaya Aura Core Architecture20%-25%- Core Components Overview
  • 1. Communication Manager
  • 2. System Manager
  • 3. Device Services
  • 4. Session Manager
  • 5. Media Server
Voice Networking Fundamentals10%-15%- Protocols and Standards
  • 1. Media and Signaling Flows
  • 2. Network Components
  • 3. SIP Fundamentals
  • 4. VoIP Concepts
Call Flow Analysis15%-20%- Call Processing
  • 1. Media Path Troubleshooting
  • 2. Endpoint Registration
  • 3. Session Routing
  • 4. SIP Call Flows

Avaya Aura® Core Components Support Certified Sample Questions:

Question #1

Using the Avaya Aura Session Manager (SM) command line interface, which Linux command will display a quick, at-a-glance status of SM internal services?

  • A. statapp
  • B. statSM
  • C. smconfig
  • D. smstatus
  • E. traceSM
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #2

In which four ways can you verify the Avaya Aura Communication Manager (CM) license status? (Choose four.)

  • A. Using the CM System Administration Interface, access the WebLM > status license menu.
  • B. Using the CM System Administration Terminal, run the test license command.
  • C. Using the CM Linux console interface, run the statuslicense command.
  • D. Using the CM Linux console interface, run the license list command.
  • E. Using the System Manager Web GUI, access the CM element > alarms menu.
  • F. Using the CM System Administration Terminal, run the status license command.
  • G. Using the System Manager Web GUI, access the CM element > license menu.
  • H. Using the CM System Administration Terminal, run the license list command.
Reveal Solution  Discussion  0

Correct Answer: A,C,F,G  🗳️

Question #3

In which five states can an Avaya Aura System Manager (SMGR) Alarm exist? (Choose five.)

  • A. Active
  • B. Ignored
  • C. Acknowledged
  • D. Raised
  • E. Closed
  • F. Cleared
  • G. Resolved
  • H. Pending
Reveal Solution  Discussion  0

Correct Answer: A,C,D,F,G  🗳️

Question #4

Where can the alarm status of all Session Managers be viewed at a glance in Avaya Aura?

  • A. Session Manager SIP Entity
  • B. System Manager Dashboard
  • C. Session Manager Administration
  • D. SIP Entity Monitoring
  • E. Session Manager Dashboard
Reveal Solution  Discussion  0

Correct Answer: E  🗳️

Question #5

Which statements describe the 8D Troubleshooting Methodology? (Choose three.)

  • A. It is eight steps that are only applicable to hardware issues.
  • B. It is eight steps that ensure a faster time to resolution.
  • C. It is eight steps that define how to escalate third-party integration issues.
  • D. It is eight steps that guarantee a thorough analysis of a failure, containment actions, full resolution, prevention for the future.
  • E. It is eight steps that used to guarantee systems are operational after an implementation.
  • F. It is eight steps that guarantee a logical way to isolate an issue.
Reveal Solution  Discussion  0

Correct Answer: B,D,F  🗳️

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