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Avaya Aura® Contact Center Solution Design Sample Questions:

1. A Contact Center manager knows that a modern agent Interface which can deliver all of the relevant customer information, creates a better customer experience.
Which two agent interfaces are supported with AACC Release 7.1? (Choose two)

A) Avaya IX™ Workplace
B) Avaya one-X® Agent Desktop
C) Avaya Agent Desktop a
D) Avaya IX™ Workspaces

2. Licenses are needed to allow service for a SIP enabled Contact Center. In which two locations can the license information located? (Choose two.)

A) Local WebLM license file
B) Remote license file
C) Standby License Manager
D) Remote WebLM server

3. An IT manager wants a Callback offer leveraging AACC scripting and Web services, as well as the outbound capability of AACC.
What Is this solution called?

A) Call Completion Busy Subscriber (CCBS)
B) Call Back Request (CBR)
C) Call Back Assist (CBA)
D) Call Completion No Reply (CCNR)

4. During the discovery conversation, the AMR Medicure Contact Center Manager said they want a tool that allows Voice Recording, Quality Monitoring and Scheduling, and Forecasting for agents Including training.
Which Advanced WFO package would the sales person offer AMR Medicure?

A) Automated Quality Monitoring package
B) Workforce Optimization package
C) Workforce Management package
D) Quality Monitoring package

5. When using a browser to administer the Avaya Aura® Contact Center, which browser is supported with CCMA?

A) Firefox 66.0 32 bit
B) Google Chrome 74.0 64 bit
C) Microsoft Internet Explorer 11.0 32 bit
D) Microsoft Edge 64 bit

Solutions: