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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Cisco provides a set of sizing tables in the Cisco Unified Contact Center Enterprise 8.0(x) Design Guide (SRND). These tables show the private network bandwidth that is required for the clustering over the WAN deployment model. Using these tables, how much bandwidth is required to support the following configuration:
BHCA coming into the contact center is 10,000.
One hundred percent of calls are treated by the Cisco Unified IP IVR, and 40 percent are queued.
All calls are sent to agents unless they are abandoned; 10 percent of calls to agents are transfers or conferences.
Four Cisco Unified IP IVRs are used to treat and queue the calls, with one Peripheral Gateway pair supporting them.
There is one Cisco Unified Communications Manager Peripheral Gateway pair for a total of 900 agents.
Calls have ten 40-byte call variables and ten 40-byte ECC variables.

A) Recommended Link: 1,275,000 with a Recommended Queue of 999,000
B) Recommended Link: 330,000 with a Recommended Queue of 264,000
C) Recommended Link: 2,550,000 with a Recommended Queue of 1,998,000
D) Recommended Link: 5,100,000 with a Recommended Queue of 3,996,000

2. When using the Cisco Unified Communications Manager Extension Mobility feature with Cisco Unified Contact Center Enterprise, which two are the correct sequences for agent login and logout? (Choose two.)

A) Log in to Extension Mobility followed by Cisco Agent Desktop.
B) Log in to Cisco Agent Desktop followed by Extension Mobility.
C) Log out of Extension Mobility followed by Cisco Agent Desktop.
D) Log out of Extension Mobility and Cisco Agent Desktop at the same time.
E) Log out of Cisco Agent Desktop followed by Extension Mobility.
F) Log in to Extension Mobility and Cisco Agent Desktop at the same time.

3. Which two of these are sizing considerations for an IVR Peripheral Gateway for the Cisco Unified Contact Center Enterprise solution 7.5(x)? (Choose two.)

A) An IVR Peripheral Gateway can support up to 40 calls per second across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.
B) An IVR Peripheral Gateway can support up to 9,999 sessions or ports across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.
C) An IVR Peripheral Gateway can support up to 80 Peripheral Interface Managers (PIMs) coloaded on the same MCS 7845 class server.
D) An IVR Peripheral Gateway can support a mix of Service Control Interface (SCI) and Call Routing Interface (CRI) across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.

4. In the Cisco ICM ConfigManager Peripheral Gateway Explorer, when setting the Peripheral Configuration for the Cisco Unified Communications Manager Multi-Line ACD feature, what are the two expected behaviors of the system when the settings are as shown? (Choose two.)

A) If the agent selects another line on the Cisco Unified IP phone, the agent state will change to Not Ready.
B) The CTI Desktop will show only the ACD line that the agent used to log in.
C) The CTI Desktop will monitor only one ACD line, but all other lines will be shown on the desktop.
D) If the agent selects another line on the Cisco Unified IP phone, the agent state will not change.

5. Which two functions are performed by the Cisco Unified Contact Center Enterprise CTI options for agents? (Choose two.)

A) presents information provided by the caller from the voice response system
B) places outbound calls for agents in the Outbound Option Progressive mode
C) accepts Instant Messaging requests from third-party chat clients routed to the agent
D) controls call and agent state
E) presents caller data to agent in pre-call whisper with the Cisco IP phone

Solutions: