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Avaya Workforce Engagement Support Certified Sample Questions:

1. Which statement about archive database Service role Configuration is true?

A) You can add multiple archive database targets
B) You can change database targets in Recorder Manager
C) You can create database targets in Recorder Manager
D) You can change database targets in Enterprise Manager

2. Which three are capabilities and customer impacts of using Avaya Workforce Engagement? (Choose three)

A) It can provide expert agent selection distribution.
B) It can enrich interactions.
C) It can optimize the workforce.
D) It can improve processes.
E) It can generate real time reports.

3. The technician is configuring the voice recording solution
What is the first step to properly setting up the voice recording in an Avaya Contact Recorder Advanced (ACRA) environment

A) Create a phone Data Source
B) Create Phones and Extensions
C) Set up recording Environtment
D) Create a Member Group

4. You are selecting the new server roles for recording.
To assure your Avaya Contact Recorder Advanced (ACRA) Works properly, which three server roles are valid? (Choose three)

A) IP Recorder
B) RTP Proxy
C) Recorder Integration Service
D) Screen Recorder
E) Replay role

5. You are going to the customer site to start your Avaya Workforce Engagement installation. You have the documentation, but when you review yourchecklist, something is missing. Which important thing is missing in your installation checklist?

A) Administrator account
B) IMSA account
C) MSA and DMSA account
D) Wsuper user account

Solutions: