Oracle 1Z0-1064-26 : Oracle Fusion Service 2026 Implementation Professional

  • Exam Code: 1Z0-1064-26
  • Exam Name: Oracle Fusion Service 2026 Implementation Professional
  • Updated: Sep 29, 2026     Q & A: 79 Questions and Answers

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Field Service and Dispatch- Field service operations
  • 1. Work order management
    • 2. Scheduling and dispatch rules
      Oracle Fusion Service Overview- Service Configuration Basics
      • 1. Security roles and access control
        • 2. Basic setup and administration
          - Core Service Architecture
          • 1. Service request lifecycle management
            • 2. Fusion Service data model and components
              Knowledge Management- Knowledge articles
              • 1. Search and recommendation usage
                • 2. Creation and lifecycle management
                  Integrations and Extensions- Integration capabilities
                  • 1. Third-party system integration
                    • 2. REST APIs and integration flows
                      Service Request Management- Case and ticket handling
                      • 1. SLAs and escalation management
                        • 2. Creation, routing, and assignment rules
                          - Customer interaction handling
                          • 1. Communication templates and notifications
                            • 2. Omnichannel support processes
                              Reporting and Analytics- Service analytics
                              • 1. Dashboards and KPIs
                                • 2. Operational reporting

                                  Oracle Fusion Service 2026 Implementation Professional Sample Questions:

                                  Question #1

                                  What is the main function of the Data Security Policies?

                                  • A. defines the data a particular user can see and/or modify
                                  • B. defines the views or functionalities the user can access
                                  • C. defines the views the application can access
                                  • D. defines the actions a particular user can do
                                  • E. defines the privileges and roles a particular user can have
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B  🗳️

                                  Question #2

                                  Your customer asked you to modify the default severity value for new service requests.
                                  Which three steps should you follow to make the change?

                                  • A. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
                                  • B. Modify the Profile Value and save.
                                  • C. Select View > Detach.
                                  • D. Unlock and publish the new selected profile value.
                                  • E. Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
                                  • F. Lock the Profile Option for editing.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A,B,D  🗳️

                                  Question #3

                                  Milestones are not getting applied to service requests in the customer environment.
                                  Identify three causes.

                                  • A. The scheduled process has not been set up.
                                  • B. Entitlement rules are not valid for the service request.
                                  • C. No default coverages are set up.
                                  • D. The Starts When criteria of the milestones is not True.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A,C,D  🗳️

                                  Question #4

                                  You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
                                  Standard text appended:
                                  "Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {# #SR0000003056# #}" Which statement is true?

                                  • A. You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
                                  • B. You have to edit the e-mail template and add HTML code to customize the standard text section.
                                  • C. You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
                                  • D. You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: D  🗳️

                                  Question #5

                                  What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

                                  • A. Create a Service Request.
                                  • B. Chat with an Agent about a Service Request.
                                  • C. Add a message to a Service Request.
                                  • D. Delete a Service Request.
                                  • E. View and edit attachments to a Service Request.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A,B,D,E  🗳️

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