Avaya 3000.2 : ACSS Small and Medium Enterprise (SME) Communications

  • Exam Code: 3000.2
  • Exam Name: ACSS Small and Medium Enterprise (SME) Communications
  • Updated: Oct 05, 2026     Q & A: 103 Questions and Answers

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Avaya 3000.2 Exam Syllabus Topics:

SectionObjectives
Topic 1: SME Communications System Overview- Avaya SME portfolio overview (IP Office / SME solutions positioning)
- System architecture and core components
- Licensing and feature enablement concepts
Topic 2: Installation and Configuration- Initial system setup and provisioning
- User, extension, and endpoint configuration
- Trunk configuration (SIP / PRI / analog)
Topic 3: Call Routing and Features- Voicemail and messaging services
- Inbound and outbound call routing
- Auto attendants and hunt groups
Topic 4: Networking and SIP Integration- SIP trunk configuration and troubleshooting
- IP networking fundamentals for SME systems
- Firewall/NAT considerations for VoIP deployments
Topic 5: Maintenance and Troubleshooting- Fault isolation and resolution procedures
- Software upgrades and patch management
- System monitoring and diagnostics tools

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

Question #1

A customer currently runs a dedicated TFTP server on their network and does not want the Manager Application TFTP interfering with all of the other requests. How can this be disabled within the Manager application?

  • A. File > Advanced > Discovery > Uncheck Enable TFTP Server
  • B. File > Preferences > Discovery Tab > Uncheck Enable BootP and TFTP Server
  • C. File > Preferences > Preferences Tab > Uncheck Enable BootP and TFTP Server
  • D. File > Advanced > Change Mode > Disable TFTP Server
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #2

Which three must be completed for an IP Office user to be counted in CCR as an agent?
(Choose three.)

  • A. Force Account Code must be checked on the user's Supervisor tab.
  • B. CCR Agent must be checked on the user's Supervisor tab.
  • C. A valid CCR Agent license must be installed in the IP Office configuration.
  • D. User must be a member of a hunt group.
  • E. Forced Login Code must be entered on the user's Supervisor tab.
Reveal Solution  Discussion  0

Correct Answer: B,C,E  🗳️

Question #3

A customer is requesting space required for an IP500 and expansion modules. IT says that they have 12U space (2U = 73mm / 2.9") available in their rack. 35 DS phones and 30 analog phones are required. The customer also has one analog trunk. In case of power failure, one analog phone has to ring. The VMPRO server takes 4U space on the rack. What is the minimum space required for the IP Office?

  • A. 2U
  • B. 8U
  • C. 12U
  • D. 6U
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #4

To support multiple voicemails on an SCN, the IP Office Manager and core will support an additional voicemail option of _____, which will be the mode selected for the IP Offices supporting a local Preferred Edition - Messaging.

  • A. Voicemail Lite/Pro
  • B. Distributed Voicemail
  • C. Embedded Voicemail
  • D. Centralized Voicemail
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #5

You need to implement the new tourist information center (TIC) in Milan. The requirement is to have an Auto Attendant that can supply up to three levels (caller can choose option 1, then 2, and finally option 3) for 10 different information groups such as City Guides, "points of view", Hotels with available room, etc. An additional requirement is to have the voicemail-to-email option for all people working at the TIC of Milan. Which IP Office version will meet these requirements for the least cost?

  • A. IP Office Advanced Edition
  • B. IP Office Preferred Edition
  • C. IP Office Preferred Edition and IP Office Advanced Edition
  • D. IP Office Basic Edition
  • E. IP Office Essential Edition
Reveal Solution  Discussion  0

Correct Answer: E  🗳️

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