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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which four types are used by incidents queues?

A) Round Robin (Logged In)
B) Quick
C) Advanced Routing
D) Standard
E) LIFO
F) Round Robin (All)
G) FIFO

2. Which four statements are true about reports?

A) After a report is published, the report data remains unchanged even as the knowledge base is updated.
B) The owner of a report remains the same even if the report is imported by some other user.
C) Published reports can be modified.
D) All the permissions from an imported report remain unchanged after an export.
E) Reports must be exported manually in all interfaces.
F) Reports are shared between interfaces.
G) Reports are not common across the interface.

3. Which statement is true about the JavaScript API?

A) It comes with in-built exception handling.
B) It is available when you use the Connect Common Object Model CCOM for API operations.
C) It cannot be used in Custom Object workspaces.
D) It Is available as JavaScript objects and can be exposed through browser controls in a workspace.

4. Which setup sequence is used to give permissions to an individual to access an application?

A) None. No sequence is required.
B) Profile > Navigation set > Staff Account
C) Navigation set > Profile > Staff Account
D) Staff Account > Profile > Navigation set

5. What are the three different types of pull policy for queues?

A) Round Robin
B) Standard
C) Manual
D) Advanced
E) First Due
F) Strict Priority

Solutions: