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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. How can you enable add-ins to run locally without uploading it to the server?

A) Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.
B) Configuration > Site Configuration > Addin Manager > Required Profile > Select Developer Mode.
C) Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.
D) Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.

2. Which three functions are not part of the math group of functions?

A) to_number
B) round
C) power
D) lower
E) truncate
F) bitand
G) floor
H) rand
I) length
J) ceiling

3. What are three required sections for Custom Process Models?

A) Code containing integration with external systems
B) Test harness
C) Test script
D) Code containing custom business logic
E) Footer
F) Header

4. Which four statements are true about incident rules?

A) A catch-all rule has no impact on incident rules.
B) A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.
C) Incident rules should have one rule state.
D) Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.
E) A catch-all escalation action has no impact on incident rules.
F) Incident rules should have a minimum of two rule states.
G) All incident rules should have an action to transit from the initial state to another state.

5. Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?

A) f2, f5, f3, f1, f4
B) f5, f2, f3, f4, f1
C) f2, f5, f1, f3, f4
D) f1, f2, f4, f3, f5
E) f1, f2, f5, f3, f4

Solutions: