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SAP C_C4C30_1711 Exam Syllabus Topics:

SAP Certified Development Associate – SAP Hybris Cloud for Customer 1711 Sample Questions:

1. You enable e-mail integration with SAP C4C service request management- Which types of customers are supported by the e-mail channels? There are 2 correct answers to this question.

A) Individual customers
B) Competitors
C) Accounts
D) Partners

2. What activities do you perform in the Administrator work center to enable a new social media channel? There are 3 correct answers to this question.

A) Select the social media channel service level.
B) Select the channel type.
C) Set up access to your social media account.
D) Create and schedule a social media import run.
E) Define the ticket priority with the social media channel provider.

3. What field controls how SAP ERP handles an item that is releases from SAP C4C work ticket to SAP ERP?
Please choose the correct answer.

A) Scheduling relevant
B) Invoicing method
C) Processing type
D) Ticket type

4. Which elements can you define during fine tuning? There are 2 correct answers to this question

A) Routing rules
B) Sales Assistant
C) Account hierarchy
D) Sales territory hierarchy level

5. Which elements in a ticket are uniquely identified using a registered product? There are 2 correct answers to this question.

A) Service Entitlements
B) Contract
C) Warranty
D) Service Level Agreements

Solutions: