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Salesforce Certified Platform User Experience Designer Sample Questions:

1. How would a UX Designer Differentiate between voice and tone?

A) Voice reflects the expression and tone is the way one designs.
B) Voice reflects the personality and tone is the way one speaks.
C) Voice reflects the character and tone is one's strength.
D) Voice reflects the frequency and tone is one's pitch.

2. Cloud Kicks wants to apply branding to its current Salesforce org, currently using Lightning Experience. The look and feel must follow company design guidelines.
Which declarative design properties should be used to achieve this?

A) Choose one of the built-in Salesforce themes that closest matches the design guidelines
B) Create a custom Theme in Themes and Branding, selecting logo, brand colors, and images.
C) Design a custom Branding set in use interface, selecting a logo,colors, and font type.
D) Develop a custom Layout in user interface, attaching a new stylesheet in static resources.

3. Which criteria should the designer consider when selecting users for testing?

A) Traits similar to customer personas
B) Traits dissimilar to customer personas
C) Traits similar to friends and family
D) traits of the most common demographic and ability

4. A Development team is not valuing the results of a usability testing session.
How should acceptance of the results be increased?

A) Create a new prototype to demonstrate improvement.
B) Invite team members to observe usability sessions.
C) The Development team can perform script testing.
D) Include links tobest practice artides for each finding.

5. A UX Designer wants to conduct customer interviews as part of discovery research.
Which best practice should be followed while conducting these interviews?

A) Ignore vague or general answers.
B) Engage in a friendly and informal way.
C) Analyze findings in the moment.

Solutions: