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Salesforce Certified Business Analyst Sample Questions:

1. Up to how many Profiles can a User have?

A) Only 1
B) As many as required.
C) Up to 3
D) The Administrator can have up to 3, normal users only 1.

2. The business analyst (BA) at Northern Trail Outfitters is writing user stories for a Service Cloud implementation.
In which order should the BA arrange the three components of a user story?

A) I want <xyz>, so that <xyz>, for a <xyz>
B) As a <xyz>, I want <xyz>, so that <xyz>
C) I want <xyz>, as a <xyz>, so that <xyz>

3. The business analyst (BA) at Northern Trail Outfitters is writing user stories for a Service Cloud implementation.
In which order should the BA arrange the three components of a user story?

A) I want <xyz>, so that <xyz>, for a <xyz>
B) As a <xyz>, I want <xyz>, so that <xyz>
C) I want <xyz>, as a <xyz>, so that <xyz>

4. The delivery team at Cloud Kicks is getting ready to demonstrate some new Sales Cloud functionality for a project's stakeholders. The business analyst has prepared a demo script, created test data in the sandbox, and tested the new functionality.
Which additional activity is most likely to result in a successful sprint demo?

A) Conducting multiple dry runs
B) Performing a code review
C) Exporting a backup copy of the demo data

5. During a requirements gathering session, two stakeholders discuss the names of the fields they want to see when adding leads to the system. Each stakeholder has a different point of view on field names.
What should the business analyst do to help Influence the team and accurately capture the requirements?

A) Find a middle ground where both stakeholders are satisfied with the field names.
B) Ask the executive sponsor to make the final field name decisions.
C) Allow the development team to make the final field name decisions.

Solutions: