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EXIN ITIL - Foundation : ITILFND
- Exam Code: ITILFND
- Exam Name: ITIL - Foundation
- Updated: Aug 11, 2026 Q & A: 325 Questions and Answers
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It is important to note that any individual interested in ITIL can go for the ITIL v3 Foundation certification without any problems as it does not have any prerequisites, other than passing the corresponding exam. This foundational-level certificate covers all the areas of the service lifecycle, which is why it is so beneficial for all the candidates.
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EXIN ITILFND Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Key Concepts of Service Management | - Service relationships and value co-creation - Value, outcomes, costs, and risks |
| Topic 2: Four Dimensions of Service Management | - Value streams and processes - Partners and suppliers - Organizations and people - Information and technology |
| Topic 3: ITIL Management Practices (Overview) | - Technical management practices (e.g., Deployment Management) - Service management practices (e.g., Incident Management, Service Desk) - General management practices (e.g., Continual Improvement, Change Control) |
| Topic 4: ITIL Service Value System (SVS) | - Guiding principles integration - Service Value Chain activities - Opportunity, demand, and value - Governance |
| Topic 5: ITIL Guiding Principles | - Collaborate and promote visibility - Optimize and automate - Progress iteratively with feedback - Start where you are - Keep it simple and practical - Focus on value - Think and work holistically |
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