Apple SUP-2026 : Apple Device Support

  • Exam Code: SUP-2026
  • Exam Name: Apple Device Support
  • Updated: Nov 13, 2026     Q & A: 306 Questions and Answers

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Apple SUP-2026 Exam Syllabus Topics:

SectionObjectives
Networking and Sharing- Network connectivity
  • 1. Bluetooth connectivity
    • 2. Wi-Fi configuration and troubleshooting
      • 3. AirDrop, AirPlay, and Continuity
        Privacy and Security- Security features
        • 1. Passcodes, Touch ID, and Face ID
          • 2. Privacy controls and security settings
            • 3. FileVault, Activation Lock, and Find My
              Diagnostics and Troubleshooting- Support procedures
              • 1. Use Apple diagnostic and support tools
                • 2. Troubleshoot hardware and software issues
                  • 3. Recovery and reinstall procedures
                    Device Management- Management technologies
                    • 1. Mobile Device Management (MDM)
                      • 2. Configuration profiles and enrollment
                        • 3. Managed Apple Accounts
                          Device Setup and Configuration- Initial device setup
                          • 1. Set up iPhone, iPad, and Mac
                            • 2. Apple Account and iCloud configuration
                              • 3. Data migration and backup

                                Apple Device Support Sample Questions:

                                Question #1

                                Which app should you configure to get live image descriptions of your surroundings on iPhone?

                                • A. Scanner
                                • B. Photos
                                • C. Magnifier
                                • D. Settings
                                • E. Camera
                                Reveal Solution  Discussion  0

                                Correct Answer: C  🗳️

                                Question #2

                                How can you confirm that an iPhone is supervised?

                                • A. The message "This iPhone is supervised and managed by organization name." appears above the Apple Account area in Settings.
                                • B. The status "Supervised" displays below Device Management in Settings > General > About.
                                • C. The message "This iPhone is supervised and managed by organization name." appears in Settings > General > VPN & Device Management.
                                • D. The Supervised flag appears next to each setting that's supervised.
                                Reveal Solution  Discussion  0

                                Correct Answer: A  🗳️

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                                Question #3

                                Scenario
                                Antonio recently bought his iPhone 14 Pro Max. It's taking over an hour to charge the device to
                                50% using his 5W USB power adapter that came with his previous iPhone.
                                Why can't Antonio fast charge his iPhone?

                                • A. Fast charging requires a 20W or higher power adapter.
                                • B. Fast charging iPhone 14 Pro Max to 50% takes more than 60 minutes.
                                • C. Fast charging isn't supported on iPhone 14 Pro Max.
                                • D. Fast charging requires a 61W or higher power adapter.
                                Reveal Solution  Discussion  0

                                Correct Answer: A  🗳️

                                Question #4

                                A user reports that the keyboard on their Mac needs replacement. They say about 10 keys on the right side of the keyboard are producing incorrect characters when pressed. What is the most likely explanation?

                                • A. Mouse Keys is active.
                                • B. Game Mode is active.
                                • C. The keyboard needs replacement.
                                • D. Sticky Keys is active.
                                Reveal Solution  Discussion  0

                                Correct Answer: C  🗳️

                                Question #5

                                Which two data types can be included only when you create an encrypted iPhone backup to a Mac? (Select two.)

                                • A. Face ID
                                • B. Wallet
                                • C. Health data
                                • D. Device passcode
                                • E. Saved passwords
                                Reveal Solution  Discussion  0

                                Correct Answer: C,E  🗳️

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