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Nokia SDM Certification - CARE Sample Questions:

1. Which transaction in SAP triggers the cost of work by an external supplier?

A) Vendor item quantity update.
B) Booking the supplier invoice.
C) Goods Receipt of the Purchase Order.
D) Setting the value to the Purchase Order.

2. What is the Assist tool?

A) A helpdesk data entry tool.
B) A knowledge management tool.
C) We don't use this tool in NSN Care.
D) A relational Database.

3. In a SI solution some non standard NSN servers are used. Who is responsible for the Equipment Support?

A) SI local organization.
B) Responsibility is split between SI and Care according to local agreement.
C) 100% Care.
D) NSN is responsible for only equipment used in NSN standard solutions and therefore the Customer must have contract directly with the equipment provider.

4. During the preparation of the Care Plan, it is recommended that the Care Program Manager reviews which of the following?

A) Care Agreement, NELLE Forecast, Supply Contract, WTR Report, Project Plan, Account Plan.
B) Care Agreement, Supply Contract, Project Plan, WTR Report, Account Plan, NSN-PRS Report.
C) Supply Contract, NSN-PRS Report, Project Plan, Account Plan, 3rd Party Agreements.
D) Care Agreement, other Service Agreements, Supply Contract, Project Plan, Account Plan, 3rd Party Agreements.

5. Who approves free of charge services included in the Care Contract?

A) Care Program Manager.
B) Depending on NSN policy regarding discounts the person may vary.
C) Sales Director.
D) Head of CT after consulting Sales Director.

Solutions: