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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. To a customer, what main value does an IBM Business Partner bring to an IBM Connections implementation?

A) They provide installation, integration, and trusted consulting to ensure the success of the project
B) They can provide impressive presentations
C) They can provide discounted sales quotes
D) They can provide legacy systems expertise

2. How do you measure the value of a Social Business implementation for a customer?

A) By how many "likes" they get on their Facebook page
B) By the size of the purchase order they sign
C) By how satisfied the employees are
D) By measuring key outcome-based goals that track return on investment for key strategies

3. Which IBM product increases the speed of social businesses, and can be considered as the action behind social businesses, making them more nimble?

A) IBM Sametime
B) IBM Lotus Organizer
C) IBM Lotus Symphony
D) IBM Rational Application Developer

4. What design theme allows IBM Connections to be plugged in and accessed from a variety of different software and mobile products?

A) Blogs
B) Social everywhere
C) Idea center
D) Social forums

5. What is Web 2.0 all about?

A) Web 2.0 is about helping clients realize their weaknesses through information sharing and hardware integration.
B) Web 2.0 is about connecting people and making technology efficient for people.
C) Web 2.0 is about connecting computers and making technology more efficient for computers.
D) Web 2.0 is no longer relevant and should not be discussed.

Solutions: