EXIN ITILFND_V4 : ITIL 4 Foundation

  • Exam Code: ITILFND_V4
  • Exam Name: ITIL 4 Foundation
  • Updated: Nov 01, 2026     Q & A: 376 Questions and Answers

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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionObjectives
Topic 1: Four Dimensions of Service Management- Value streams and processes
- Partners and suppliers
- Organizations and people
- Information and technology
Topic 2: ITIL Practices Overview- General management practices (e.g., continual improvement, risk management)
- Service management practices (e.g., incident management, service desk, change enablement)
- Technical management practices (e.g., deployment management, infrastructure and platform management)
Topic 3: Key Concepts of Service Management- Value and value co-creation
- Products and services relationship
- Organizations, service providers, service consumers
Topic 4: ITIL Service Value System (SVS)- Guiding principles
- Service value chain
- Governance
- Continual improvement
- Opportunity, demand, and value

EXIN ITIL 4 Foundation Sample Questions:

Question #1

Which statement about value streams is CORRECT?

  • A. Each value stream must be designed for a specific scenario
  • B. Each value stream must include suppliers or partners
  • C. Each value stream must include all 34 ITIL practices
  • D. Each value stream must include all six value chain activities
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #2

Which is the FIRST thing to consider when focusing on value?

  • A. Identifying the service consumer who will receive value
  • B. Ensuring value is co-created by improvement initiatives
  • C. Defining customer experience and user experience
  • D. Understanding what is valuable to the service consumer
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #3

When considering the type of relationship required with other organizations involved in the design and delivery of services, which dimension of service management are you utilizing?

  • A. Information and technology
  • B. Partners and suppliers
  • C. Value streams and processes
  • D. Organizations and people
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #4

What is the PRIMARY use of a change schedule?

  • A. To manage emergency changes
  • B. To manage standard changes
  • C. To support the 'incident management' practice and improvement planning
  • D. To plan changes and help avoid conflicts
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #5

Which directly assists with the diagnosis and resolution of simple incidents?

  • A. Fulfilment of service requests
  • B. Use of shift working patterns
  • C. Scripts for collecting user information
  • D. Creation of a temporary team
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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