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HP Selling HP PS Lifecycle Services 2023 Sample Questions:

1. The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond to this IT manager?

A) Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.
B) Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
C) Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received
D) Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.

2. What does the base warranty for HP Personal Systems provide?

A) Operating system and firmware updates
B) Protection against accidents such as liquid spills, electrical surges, and falls
C) Uplifted support for additional years of coverage
D) Protection from manufacturer defects

3. What is the benefit for HP Partners to attach HP Lifecycle Services to HP hardware? (Select two.)

A) By decreasing the length of the standard hardware warranty
B) By offering a tiered volume discount strategy that can be passed along to customers
C) By extending the length of the contract's term indefinitely until canceled by one or the other party
D) By increasing customer stickiness via deeper relationships through end-to-end solutions
E) By increasing the average unit price of hardware sales to drive higher margins

4. Name the three hardware-enforced commands provided by HP wolf Protect and Trace. (Select three.)

A) Find
B) Erase
C) Replace
D) Lock
E) Restore
F) Report

Solutions: