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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. You must work closely with before completing configurations for external SIP trunks.

A) The Resource Center
B) Your designated contact
C) Genesys
D) Your carrier

2. Where can you find people in your organization and add external contacts to the organization?

A) Location
B) Activity
C) Directory
D) Documents

3. What are the operating systems available for Genesys Cloud mobile applications? (Choose two.)

A) EOS
B) Android
C) IOS
D) Windows 10 mobile
E) Blackberry OS

4. What are two methods for creating a conference call in Genesys Cloud?

A) Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees
B) Have all attendees call you. When all calls are active, click the Start Conference button.
C) With multiple active calls, click and drag an unselected call onto the previously selected call details.
D) Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.

5. Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

A) Application Services
B) Core Services
C) Communication Services
D) Public Interface Services

Solutions: