Peoplecert CMS7 Deutsch : ITIL V3 Foundation (CMS7 Deutsch Version)

  • Exam Code: CMS7 Deutsch
  • Exam Name: ITIL V3 Foundation (CMS7 Deutsch Version)
  • Updated: Oct 11, 2026     Q & A: 370 Questions and Answers

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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

SectionObjectives
Key ITIL Functions and Roles- Application management
- Service desk
- Technical management
ITIL Service Lifecycle- Service Design
  • 1. Service level management
    • 2. Design coordination and processes
      - Service Transition
      • 1. Change management
        • 2. Release and deployment management
          - Service Operation
          • 1. Incident management
            • 2. Event management
              • 3. Problem management
                - Service Strategy
                • 1. Strategy management for IT services
                  • 2. Service portfolio concepts
                    - Continual Service Improvement
                    • 1. CSI model and metrics
                      Service Management as a Practice- Concepts of service and value creation
                      - Stakeholders and value co-creation

                      Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

                      Question #1

                      Welche dieser Aussagen über Service Desk-Mitarbeiter ist RICHTIG?

                      • A. Service Desk-Mitarbeiter sollten aus Personen mit hohem technischen Fachwissen rekrutiert werden, um die Schulungskosten zu minimieren
                      • B. Der Service Desk sollte versuchen, eine hohe Fluktuation zu erreichen, da die Schulungsanforderungen gering sind und dies dazu beiträgt, die Gehälter zu minimieren
                      • C. Der Service Desk kann häufig als Sprungbrett für Mitarbeiter verwendet werden, die andere technische oder Aufsichtsfunktionen übernehmen möchten
                      • D. Service Desk-Mitarbeiter sollten davon abgehalten werden, sich für andere Rollen zu bewerben, da es kostengünstiger ist, sie in der Rolle zu belassen, in der sie geschult wurden
                      Reveal Solution  Discussion  0

                      Correct Answer: C  🗳️

                      Question #2

                      Welche davon fallen nicht in den Rahmen eines typischen Service Change Management-Prozesses

                      • A. Eine Änderung eines Vertrags mit einem Lieferanten
                      • B. Eine Änderung an einem Geschäftsprozess, der von IT Services abhängt
                      • C. Eine CPU muss dringend ausgetauscht werden, um einen Dienst während eines Vorfalls wiederherzustellen
                      • D. Ein Firmware-Upgrade auf einen Server, der nur für IT Service Continuity-Zwecke verwendet wird
                      Reveal Solution  Discussion  0

                      Correct Answer: B  🗳️

                      Question #3

                      Wofür wird ein RACI-Modell verwendet?

                      • A. Leistungsanalyse
                      • B. Rollen und Verantwortlichkeiten definieren
                      • C. Konfigurationselemente aufzeichnen
                      • D. Überwachungsdienste
                      Reveal Solution  Discussion  0

                      Correct Answer: B  🗳️

                      Question #4

                      Welche der folgenden Optionen ist eine Hierarchie, die im Wissensmanagement verwendet wird?

                      • A. Information - Daten - Wissen - Weisheit
                      • B. Wissen - Weisheit - Information - Daten
                      • C. Daten - Informationen - Wissen - Weisheit
                      • D. Weisheit - Information - Daten - Wissen
                      Reveal Solution  Discussion  0

                      Correct Answer: C  🗳️

                      Question #5

                      Was ist ein Grund für die Kategorisierung von Vorfällen?

                      • A. Festlegen von Trends für die Verwendung in Problem Management- und anderen IT Service Management-Aktivitäten(ITSM)
                      • B. Damit dem Vorfall die richtige Priorität zugewiesen wird
                      • C. Feststellen, ob der Benutzer berechtigt ist, einen Vorfall für diesen bestimmten Dienst zu protokollieren
                      • D. Damit die Incident Management-Datenbank für eine höhere Effizienz partitioniert werden kann
                      Reveal Solution  Discussion  0

                      Correct Answer: A  🗳️

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