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Exam Preparation

Questions in the exam are based on official training material provided by ServiceNow over different official platforms. Also the information in the following pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.

• ServiceNow ITSM Fundamentals
• ServiceNow ITSM Implementation

On successful completion of training, candidates will receive voucher codes, using which they can register for the examination.

Apart from this, ServiceNow recommends candidates to go through the following pieces of training and courses for better understanding of platform and development fundamentals

• ServiceNow Implementation Methodology (SIM) Fundamentals (eLearning)
• Automated Test Framework (ATF) Fundamentals (On-demand)
• ServiceNow Platform Implementation (ILT)
• Knowledge Management Implementation (On-demand)
• CIS-IT Service Management Exam Prep
• Service Portal Fundamentals (On-demand)
• Mobile Development Fundamentals (On-demand)
• ServiceNow Fundamentals (ILT)
• Major Incident Management (On-demand)
• Knowledge Management Fundamentals (On-demand)

Candidates can get the details for these pieces of training on Now Learning portal

The certification exam also verifies the ability of the candidate to practical experience and expertise of the candidate, hence candidates with following work experience or knowledge will always have an upper hand during the examination

• General familiarity with industry terminology, acronyms, and initial-isms
• At least six months of hands-on experience in implementing applications on ServiceNow Platform
• At least six months of hands-on experience working on ServiceNow Platform

Reference: https://nowlearning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&achievement_id=6c8e1d77dbc27f40de3cdb85ca961970

Effective practice materials

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Scope

This certificate verifies the fundamental knowledge to become a development consultant ensuring if the candidate is skilled enough of practically applying the knowledge gained through pieces of training and practical experience of working within the projects.

Aftersales services

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Certified Implementation Specialist - ServiceNow Training and Certification

Preparation Guide for ServiceNow CIS-ITSM Certification Exam

Introduction

The Certified Implementation Specialist - IT Service Management Certification Exam certifies the candidate having skills and essential knowledge to configure, implement, and maintain ServiceNow ITSM application.

ServiceNow CIS-ITSM Exam Syllabus Topics: