GAQM CHRM-001 : Certified Human Resources Manager (CHRM)

  • Exam Code: CHRM-001
  • Exam Name: Certified Human Resources Manager (CHRM)
  • Updated: Aug 11, 2026     Q & A: 0 Questions and Answers

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GAQM CHRM-001 Exam Syllabus Topics:

SectionObjectives
Topic 1: Anger Management- Costs and pay-offs of anger
- Communication tips and tricks
- Understanding what is anger
- Using an anger log
- Managing anger
- How anger affects thinking
Topic 2: Conflict Resolution- Helping others through conflict
- Conflict and its resolution
- Role of communication in conflict resolution
- Conflict resolution styles
- Defining conflict and types of conflict
Topic 3: HR Training for the Non HR Managers- Absenteeism
- Job Competencies
- Job Analysis
- Planning Training
- Screening Resumes
- Compensation and Benefits
- Discipline
- Forecasting
- Employee Orientation
- Finding Candidates
- Skills Inventory
- Diversity
- Exit Interviews
- Advertising Guidelines
- Termination
- Position Profiles and Job Descriptions
- Privacy Issues
- Preparing for the Interview
- Conducting the Interview
- Performance Reviews
- Defining Human Resources
Topic 4: Talent Management- Keeping people interested
- Conducting talent assessments
- Compensation and benefits
- Talent management and performance management
- Competency-based programs
- Talent review meetings
- Succession planning
- Communicating with high potentials
- Fostering engagement
- Evaluating the talent plan
- Identifying talent
- Creating a talent management plan
- Development strategies
Topic 5: Conducting Effective Performance Reviews- Common errors and solutions
- Performance management checklists
- The performance management process
- Appraisal preparation
- Creating a performance development plan
- Coaching and maintaining performance
- Feedback and communication skills
- Accepting criticism
- Planning and conducting interview reviews
- Setting standards and goals
- Types of performance reviews
Topic 6: Employee Dispute Resolution- The Peer Review Panel
- Initiating the Process
- Asking Questions
- The Peer Review Process
- What is Peer Review?

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