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IBM Information Management Front End Tools and Processes Sample Questions:

1. What is purpose of the Assist on Site (AOS) tool?

A) It is a remote tool by which a technical support engineer can contact another peer for problem analysis.
B) It is a live remote-assistance tool by which a technical support engineer can assist a customer in problem resolution.
C) It is a remote tool by which IBM Learning Services can perform remote education for a customer.
D) It is a remote tool by which a BackEnd engineer can contact their customer.

2. What is the purpose of the Owner ID field in a OneTeam PMR?

A) clearly identifies the FrontEnd PMR owner
B) clearly identifies the BackEnd (BE) PMR owner
C) identify APAR number
D) allow BE to find customer contract number

3. What is the main purpose of ECuRep?

A) It is the data repository for manuals.
B) It is the repository for all customer PMR data.
C) It is the data repository for product Component IDs.
D) It is the repository for product download.

4. A customer with a Passport Advantage contract has opened a Severityl PMR. What is the responsiveness target for this PMR?

A) within five hours
B) the best endeavors
C) within one hour
D) within two hours

Solutions: