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Salesforce Certified Business Analyst Sample Questions:

1. A project is in the user acceptance testing phase of a Sales Cloud implementation at Universal Containers.
The business analyst (BA) is coordinating the test case execution and supporting the testers. One of the testers fails a test case because they were unable to see a custom field identified in the directions. The BA has reviewed the details of the failed test case and compared the expected outcome to the requirements.
What should the BA do next?

A) Assign the test case to another tester.
B) Attempt to reproduce the issue.
C) Assign a bug to the development team.

2. Which method should a business analyst use to show current state business flows in Salesforce?

A) Storyboarding
B) Universal Process Notation
C) Entity Relationship Diagramming

3. The business analyst at Universal Containers is helping the team transition from workflow rules to flows. The work has been built and it is time to kick off user acceptance testing (UAT).
What is the goal of UAT?

A) summarize the overall ask and determine what is in scope
B) To ensure what was originally requested is being delivered
C) To identify acceptance criteria with pass/fail indicators

4. The sales team is learning a new sales methodology. Management wants to align Salesforce opportunities with the methodology.
What is the first step a business analyst should take to begin overhauling the Opportunity object?

A) Create new reports and dashboards.
B) Configure stages in Salesforce.
C) Understand the current business process.

5. Northern Trail Outfitters (NTO) has acquired a competitor. The agreement is to migrate the acquired company into NTG's Technological Platforms. One of its challenges is to offer a unified customer experience while strengthening the relationship with its customers. The business analyst (BA) has been asked to translate the business objectives and assemble an improved and standard customer experience.
Which strategy should the BA use to accomplish the goal?

A) Understand business objectives, define the intention and audience, conduct user experience research, analyze the research results, and design an improved new user experience.
B) Understand business objectives, define the intention and audience, lead a journey mapping workshop, find opportunities for improvement, and update the journey map.
C) Understand business objectives, determine company culture, evaluate processes and user experiences, interview stakeholders, and add improvements to the integration roadmap.

Solutions: