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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Customers implementing Avaya Contact Center Select can choose_______or_______as their agent interface.

A) Avaya IX TM Meetings
B) Avaya IX TM Workspaces browser
C) Agent Desktop
D) Avaya IX TM Workplace

2. Your customer describes a recent experience where live monitoring and agent desktop screen captures would have helped to more quickly resolve an issue.
Which Avaya IX TM Workforce Engagement Select package would provide that functionality?

A) Workforce Management
B) Quality Management Edition
C) Desktop Trigger
D) Recorder Edition
E) Standard Edition

3. Which of the following customer concerns would be most closely associated with the perspective of a CEO or business owner? (Select two.)

A) Increase profitability
B) Add secure mobility features
C) Meet the UC needs of road warrior employees
D) Improve the customer experience
E) Grow my business

4. Which of the following hardware platforms can be used in an on-premises UC unified communications solution based on Avaya IP Office TM Server or Select Edition? (Select four.)

A) Hyper-V
B) IP500 V2
C) Linux Server
D) VMware
E) Cloud computing platform

Solutions: