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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Communication Manager (CM) solution. They would like to give their users the ability to change the button assignments on that desk telephones directly from their Web browser.
Which application matches the key capabilities that the customer requires?

A) CM Extensions Management
B) Visual Phone
C) Interactive Voice Response (IVR) Self-Service
D) Call Flow Management

2. The Avaya Contact Center Control Manager (ACCCM) schedule server is a feature that allows you to schedule tasks. A task can be any administrative action that is supported by ACCCM. The Schedule Server is designed in an hierarchical Structure.
Which object is the highest entity in the hierarchy?

A) Schedule
B) Job
C) Task
D) Actions

3. You have Installed Avaya Contact Center Control Manager (ACCCM) and you need to synchronize with the Communication Manager (CM) for the first time.
Which statement is true regarding the Synchronizer?

A) The synchronizer can be used for initial data migration only.
B) Only the initial synchronization will be done from the Synchronizer windows application.
C) Only the initial synchronization will be done through the Web interface.
D) The Synchronizer can only be used as a sync service that synchronizes information on a daily basis.

4. The Avaya Contact Center Control Manager (ACCCM) Web UI is responsible for the ACCCM Admin Web interface. There are multiple functional buttons and action bars available on each tab. The exhibit depicts the Users tab. What is the section outlined in red in the illustration?

A) Quick Search
B) User/agent action bar
C) Organization Chart action bar
D) Main details area

5. A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) in a virtual environment. Which two virtual Nation platforms are supported by ACCCM? (Choose two.)

A) CoWare, Xen
B) Xen, Hyper-V
C) Virtual Server 2008, vSphere
D) VMwareESXI3.x, vSphere
E) FSXI 3x, Virtual Server 2005 R2

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