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Avaya 3001 Exam Syllabus Topics:

Avaya IP Office Configuration and Maintenance Sample Questions:

1. Which application can be used in conjunction with one-X@ Portal to provide full softphone and call handling capability for users?

A) IP Office Softconsole
B) IP Office Phone Manager Pro
C) IP office Video Softphone
D) IP Office Voice Portal

2. What information must be collected to document a failed incoming call to a group from an automated attendant? (Choose two.)

A) IP Office and VoiceMail Pro traces
B) Network packet sniff from the IP Office port
C) Line circuit ID
D) IP office configuration file and VoiceMail Pro call flow
E) Auto attendant WAVE file

3. Which item must be completed for an IP Office user to be counted in CCR as an agent?

A) force Account Code must be checked on the user's Supervisor tab.
B) User must be defined as an agent in one-X Portal.
C) CCR Agent Must be checked on the user's Supervisor tab.
D) User must be a member of a hunt group.

4. Which IP Office Small Community Networking (SCN) feature ran help free up VCM resources site when calling from one remote site to another remote site?

A) Fast Start
B) Loop Start
C) Direct Media Path
D) Silence Compression

5. A customer has an IP500 and wants to install 28 IP hard telephones and 20 Digital telephones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail.
Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. You have gathered the latest configuration, data/time of failure, and incoming caller information. What other information should you gather to troubleshoot this issue?

A) system status snapshot and debug view set to level 9 high trace and voicemail call flow database
B) system monitor trace with ISDN data and debug view set to level 5 Information trace and voicemail call flow database
C) system monitor trace with ISDN data and debug view set to level 9 high trace and voicemail call flow database
D) system status snapshot and debug view set to level 5 Information trace and voicemail call flow database

Solutions: