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Oracle 1Z0-465 Exam Syllabus Topics:

Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

1. When an incident is opened, your customer would like to have different workspaces open based on the six products that can be selected when an incident is submitted from the Ask A Question customer portal page.
When designing the workflow used to complete this requirement, which three elements are necessary?

A) Set Fields
B) Entry Point
C) Workspace
D) Decision
E) Load

2. Identify the four guidelines that are relevant with regard to web accessibility.

A) Support increased text sizes.
B) Provide multiple methods for finding content.
C) Avoid background sound.
D) Ensure all alternate text is unused.
E) Ensure no underlined content exists.
F) Ensure color alone is not used to convey content.

3. Your customer wants to put the information in the "answer" section of their knowledgebase article as more important than the information in the "subject" section.
What two system configuration settings can be modified to increase the value of the phrases in the "answer" versus the "subject" during a search from either customer portal of the agent desktop?

A) SRCH_ATTACH_WEIGHT
B) SRCH_DESC_WEIGHT
C) SRCH_BODY_WEIGHT
D) SRCH_SUBJECT_WEIGHT
E) SRCH_CAT_WEIGHT
F) SRCH_PROD_WEIGHT
G) SRCH_KEY_WEIGHT

4. Your customer has team leads who are responsible for creating business rules and managing staff accounts. However, they should not be allowed to create or modify any profiles.
Which two options should be used to configure the Navigation Set for these team leads?

A) Keep the default Configuration items in the Configuration pane and let the profile handle this.
B) Create a navigation set that only has "Rules" and all "Staff Management" items in the configuration pane.
C) Add the Configuration item of Rules, and Staff Account by Group report into Home Tab and remove the default Configuration pane.
D) Add the Configuration items of Workspace/Workflows, Rules, and Staff Account by Group Report into the Home Tab and remove default Configuration pane.

5. Your customer would like you to alter the create account page.

They would like you to change the following Items:
-Custom fields: (display only these two fields) -Contacts.free_trial (Not Required) -Contacts.contact_okay (Not required)
-Standard fields: -Contact.email_alt1(Required) -Contacts.email_alt2(Not required) -Contacts.ph_mobile(Not required) -Contacts.ph_home(Required) -Name (Not required)
Identify the option that correctly reflects the changes requested by the customer.

A) Option D
B) Option C
C) Option A
D) Option B

Solutions: