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IBM Tivoli Automation Sales Mastery Test v4 Sample Questions:

1. What are some typical KPIs (Key Performance Indicators) that a business might want to track in a Business Service Management application?

A) Some commonly used KPIs include: Are orders being processed, User Transaction Rate, How many Service Desk Tickets are currently open, What is my shipping backlog, How much revenue are my ATM's generating, What is the wait queue on my call center help desk?
B) Annual Billable utilization/Profit per project/Average lengths of assignments
C) Both A & C
D) Transaction time/Mean Time to Repair/Return of Assets

2. What were the top 2 attributes of Tivoli Consolidated operations solution evaluated by Gartner?

A) Enterprise management, robust applications.
B) Offer highly scalable, robust applications.
C) Scalable architecture, robust applications.
D) End to end solution, highly scalable.
E) Enterprise management, end to end solution.

3. For consolidated operations, what are the three steps from "events to information"?

A) Discovering the infrastructure, monitoring it, and automating business process.
B) Monitoring the IT Infrastructure, consolidating events, and presenting comprehensive status information on a "single pane of glass".
C) Consolidating operational status, identifying business metrics and key performance indicators, and presenting business service status in role-specific databases.
D) Monitoring the infrastructure, archiving events, and analyzing historical information to identify trends and prevent performance problems before they occur.

Solutions: