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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. What is the fundamental technical difference between "Skill-Based Routing" and "Behavioral Routing" in an advanced AICC ICD implementation?

A) They are synonymous terms for the same functionality.
B) Skill-Based Routing is for voice calls only, while Behavioral Routing is for digital channels.
C) Skill-Based Routing is configured statically, while Behavioral Routing is always dynamic and requires no configuration.
D) Skill-Based Routing uses agent proficiency levels, while Behavioral Routing analyzes real-time customer sentiment to select an agent.

2. When calculating the bandwidth requirements for a remote AICC agent working from home, which factor is most critical beyond the voice codec itself?

A) The operating system of the agent's computer.
B) The overhead of VPN tunneling and the potential for packet loss on the home internet connection.
C) The brand of the agent's headset.
D) The time of day the agent works.

3. Which AICC component is responsible for detecting fax tones and redirecting the call to a fax server?

A) CTI Server
B) UAP
C) Media Server / Fax Detection Module
D) ICD Router

4. A customer wants to use AICC to handle customer inquiries from a popular messaging platform like WhatsApp. What is the primary technical requirement for this integration?

A) The customer must use a specific brand of phone.
B) The IVR must be configured to accept voice messages.
C) All agents must have personal WhatsApp accounts.
D) The AICC must have a dedicated component (a channel gateway) that can connect to the messaging platform's API.

5. What is the main advantage of using an "active-active" disaster recovery configuration over an "active- passive" one?

A) Active-active utilizes all resources during normal operation, providing better cost efficiency and load distribution.
B) Active-active guarantees zero data loss.
C) Active-active does not require data replication.
D) Active-active is simpler to configure and maintain.

Solutions: