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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which is the MOST reliable way of communicating survey performance to key stakeholders as part of the improvement process?

A) Development of performance reports by individual teams posted on communication boards
B) Development of a list of websites for employees to use in order to access organization and department- level data when needed
C) Development of an organization-wide dashboard down to the department level shared broadly and regularly with leaders, providers, and staff
D) Development and implementation of a comprehensive dashboard for leadership with all care experience performance metrics that are being tracked

2. Which statement is TRUE about transformational leadership?

A) It is task- and outcome-oriented.
B) It promotes compliance with existing organizational goals through supervision.
C) It is especially effective under strict timelines and resource constraints.
D) It focuses on increasing employee motivation and engagement.

3. What is an identified challenge to including patients, family members, and care partners in the co-design process?

A) Creating the necessary incentive program for engagement
B) Communicating the process objectives to patients
C) Securing a diverse range of patients and experiences
D) Reaffirming the value of the time one will invest in the effort

4. Which is a key FIRST step for a patient experience professional in implementing a patient and family advisory council?

A) Inviting community members to join
B) Meeting with current volunteers to gather ideas
C) Assembling written training materials
D) Working with leadership and staff to get buy-in

5. In which of the following methodologies for process improvement is emotional mapping used as an analytical tool?

A) Lean management
B) Experience-based co-design
C) Total quality management
D) Plan-Do-Check-Act

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