Nortel 920-316 : SCCS/Express/TAPI/Web Client/Agent

  • Exam Code: 920-316
  • Exam Name: SCCS/Express/TAPI/Web Client/Agent
  • Updated: Aug 14, 2026     Q & A: 69 Questions and Answers

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Nortel 920-316 Exam Syllabus Topics:

SectionObjectives
Topic 1: Symposium Communication Server Components- TAPI (Telephony API)
  • 1. TAPI configuration and support
  • 2. Voice application interfacing
- Symposium Express Overview
  • 1. Express architecture and features
  • 2. Integration with SCCS
Topic 2: Web Client and Agent Functionality- Web Client Interfaces
  • 1. User interface features
  • 2. Web-based administration
- Agent Services
  • 1. Client connectivity options
  • 2. Agent workflow and tasks
Topic 3: System Configuration and Troubleshooting- Installation and Setup
  • 1. Server and client installation practices
  • 2. Network and protocol settings
- Troubleshooting Techniques
  • 1. Diagnosis of common issues
  • 2. Logs and monitoring tools

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