Exam Specifications ― Format, Prerequisites, and Delivery Option

Also known as the Avaya Aura Call Center Elite Implementation exam, this 7392X is the sole requirement of the ACIS - Avaya Aura Call Center Elite certification. So, if you’re vying for the said designation, you need to go through this 90-minute evaluation that involves the completion of 63 questions. The minimum passing rate for such an evaluation is 66%, which technically means you need to get 42 correct answers out of the total number of questions. Furthermore, the test validates your advanced-level proficiency, hence the need for a certain level of knowledge must be complied with. As outlined by the Avaya Learning path, candidates must have initially completed the ACIS-7120 - Avaya Aura Core Components before opting for 7392X. This is a recommended qualification to furnish you with a deeper command of the fundamental features of the Avaya platform. This also prepares you for more complex aspects of the Aura Call Center Elite. And to enroll for the actual 7392X exam, you need to check out the Pearson VUE site and see the available testing options. The pricing, however, differs per country. It’s also suggested that you register at least 2 months prior to your preferred schedule to ensure you meet the preconditions.

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Top Learning Materials to Use

As the primary requirement of the ACIS - Avaya Aura Call Center Elite certification, you have to go through a meticulous training period to develop your knowledge. Thus, below are the resources that you can utilize during your 7392X test preparation.

• Training 7860W - Avaya Workforce Optimization Select for Enterprise (3 hours)

  Another suggested course takes on your ability to expertly install and configure Avaya Workforce Optimization Select for Enterprise. This particular training heightens your foundational knowledge so you can work well with its imperative areas such as Avaya Communication Manager, Communication Server 1000, and Application Enablement Services, along with the essential enterprise system adapters. Through the lessons provided, you’ll acquire relevant information about the proper configuration of required adapters on the Avaya Workforce Optimization Select platform. More so, it supports your understanding of Avaya Aura Contact Center, Application Enablement Services Adapter, Avaya Adapter, and AACCNet Adapter.

• 20460W - Virtualization and Installation Basics for Avaya Team Engagement Solutions (2 hours)

  If you’re not yet ready to pursue the first class, don’t worry because there are fundamental courses that can help you through. One of the recommended materials is course 20460W, which focuses on the central aspects of the Avaya Team Engagement Solutions. This is related to the prerequisite certification ― the ACIS-7120 - Avaya Aura Core Components. With this online course, you get to fully comprehend the salient virtualization concepts, IaaS features, and basic installation tasks for Avaya’s Team Engagement Solutions. The primary objective of the material, however, is to furnish you with an in-depth familiarity of virtual machines, IaaS, as well as Avaya Aura Virtualization and IaaS Options. Additionally, the lessons provide you with insights on the functions related to Solution Deployment Manager, particularly, its OVA deployments, Software Only deployments, along with some important variants such as SDM Client and SMGR SDM. What is more, there’s the discussion of topics associated with Appliance Virtualization Platform or also known as AVP. These include AVP utilities, AVP hardware platforms, and AVP internal networking.

• Course 73600V - Implementing Avaya Aura Call Center Elite (32 hours)

  The first training that you should take into account is the official course for the Avaya 7392X exam. Equipped with detailed lectures about the installation and configuration of the Avaya Aura Call Center Elite system, this virtual material is delivered in an online classroom setting. Aside from the painstaking lessons, it also provides you with remote access to lab exercises. The key purpose of such a course is to develop your understanding of the Avaya Aura components, along with the Avaya Aura Call Center Elite functionalities. With your comprehension, this builds up your skill set in handling related features such as Expert Agent Selection, agent Login ID, and virtual directory numbers. More so, it highlights some technical tasks that are surely pertinent among Avaya professionals. Particularly, these include working with call vectors, vector variables, dialing plans, and such. Topics concerning the process of assigning user calling permission and the vital properties of agent hunt groups, skills, and splits are integrated into the discussion as well.

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22174

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Avaya 7392X Exam Syllabus Topics: